1.E-Commerce Product Manager
Job Description
The E-Commerce Product Manager will own online products and features and work closely with the business team, customers and partners to design products that wow our customers and make a difference on the bottom line. In this role, you will be responsible for owning features, which includes the entire design process from beginning to end, product plans, ensuring the feature's success, and project managing their development.

Responsibilities:
 Define ecommerce online product strategy and road-map
 Accountable for the successful delivery of the road-maps components, ensuring measurements are in place to confirm the realization of benefits
 Translate business goals, feature concepts and customer needs for web products into prioritized requirements and use cases
 Implement enhancements and solve existing issues
 Develop metrics and targets for performance of the online shops
 Monitor performance and identify opportunities for improvement
 Perform market and competitor research
 Write detailed business requirements documents for new features and functionality
 Testing and sign off of features prior to roll out to the live sit
 Manage the roll out of new features across the business
 Maintain documentation on product features and ensure appropriate communication on new features to all business stakeholders
 Manage requirements for multiple teams across a business line – work prioritization, planning and task delegation and work with peers in cross-functional setting
 Marketing Controlling Intern
 Affiliate Marketing and business Development
 Email / Direct Marketing

Requirements:


.Minimum Bsc/HND In Business Administration, Economics,English Plus Experience Below will be highly Considered
.Ecommerce experience is a plus
.Knowledge of project management processes and the product life-cycle
.Proven experience in data analysis and analytical decision-making
.Ability to think both strategically and tactically
.Proven track record of taking ownership and driving results
.Strong business awareness
.Software development experience is a plus
.Strong communication skills & presentation skills; verbal and written with the ability to communicate across business and technology



2.E commerce Customer Service Officers


Job Description

The E-commerce Customer Service Officer will be responsible for ensuring a high standard of customer service provided for users of E-commerce channels on the company’s website including, website applications such as online check-in and mobile phone applications. The E-commerce Customer Service Officer will set up, maintain and improve policies and procedures in relation to customer care for users of E-commerce channels on the company’s website, liaising with other support units such as E-commerce product manager as well as managing the E-commerce Helpdesk Operations in the call centres. The role is responsible for ensuring that all customer care issues are dealt with in a timely manner and that there is progress and consistency in the delivery of customer care resolutions.

Responsibilities

•Manage a high-volume workload within a deadline-driven environment. Resolved unlimited inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

•Help company attain the highest customer service ratings (as determined by external the company) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

•Initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

•Handle incoming calls from online shoppers, responding to inquiries, resolving problems and correcting policy errors. Provide quotes and execute online policy changes. Used consultative selling techniques to provide leads for telesales personnel.

•Provide a friendly, efficient and professional customer service experience using phone, email and the web;

•Deal with and respond to all customer contact received by phone, email and web in a professional manner within agreed service levels

•Provide operational, administrative and analytical support to the E-Commerce Operations Manager and any adhoc tasks that arise within a busy e-commerce environment;

•Investigate customer issues with 3rd party partners and brands to a satisfactory conclusion;

•Affiliate Marketing and business Development
•Navigate, respond and comment to social media feeds i.e. Facebook, Linked In, Twitter, Google+, YouTube, etc.




Requirements:

.Minimum Bsc/HND In Business Administration, Economics,English Plus Experience Below will be highly Considered

•Must have previous customer service experience preferably gained within a retail/e-commerce contact centre environment;

•Must be a confident and strong oral communicator in order to deal with varying customer issues, build strong relationships with internal teams as well as with 3rd party partners, brands and hosts;

•Must possess numerical skills and an analytical mind in order to successfully investigate customer issues, interpret reports and data with ease;

•Excellent written and verbal communication skills, Excellent client/customer service and liaison with product and other departments on all customer issues

•Positive outlook to problem solving and a high degree of accuracy and attention to detail;

•Strong interpersonal and organizational skills;
•Work well under pressure and to tight deadlines, prioritizing tasks in terms of importance/urgency

•Build and expand client relationships

•Creating and maintaining customer databases, Excellent computer skills in a Microsoft Windows environment - proficiency with Microsoft Excel in particular;

•You will also need to be able to work weekends and also have high speed internet to work from home occasionally.




3.Front Desk/Customer Service Officer

Job Description:
A Front Desk Receptionist is the first point of contact for a client or the customer who is visiting a firm for the first time. Therefore, it is very important for the front office receptionist to represent the firm in a positive way. The job responsibility of Front Desk Receptionist varies as per the firm in which he is working.

Responsibilities:

•Answer several calls of clients and customers, guided them by sorting their queries;
•Receive clients politely and greeted them to leave a positive image of the firm in their minds;
•Sort general complaints and issues of workers and customers;
•Fix appointments of managers and clients by seeking permission and as per their schedule;
•Place orders for all front office accessories and equipment;
•Coordinate with all the staff in meetings and conferences to make arrangements for refreshments and meals;
•Collect mails and replied as per the instructions of seniors and mangers;
•Must be a confident and strong oral communicator in order to deal with varying customer issues, build strong relationships with internal teams as well as with 3rd party partners, brands and hosts;
•Deal with and respond to all customer contact received by phone, email and web in a professional manner within agreed service levels;
•Creating and maintaining customer databases, Excellent computer skills in a Microsoft Windows environment - proficiency with Microsoft Excel, word, and PowerPoint in particular;
•You will also need to be able to work weekends and also have high speed internet to work from home occasionally;
•Navigate, respond and comment to social media feeds i.e. Facebook, Linked In, Twitter, Google+, YouTube, etc.

Requirements:

.Minimum of Bsc/HND In Business Administration, Economics,English Plus Experience Below will be highly Considered
•Multitasking and ability to adjust as per the changing environments
•Proficient in computer and software knowledge
•Excellent communication skills and a pleasing personality
•Knowledge on Internet and E-mail tools


If you have these skills, and are looking for a challenging career path, send you CV and passport photograph to jobs@multisyncs.com and details about your experience and skills in your cover letter. job email box close in the next 15days.Must be between the age of 18 to 28. Female applicant would be highly considered.