2. E commerce Customer Service Officers

Job Description
The E-commerce Customer Service Officer will be responsible for ensuring a high standard of customer service provided for users of E-commerce channels on the company’s website including, website applications such as online check-in and mobile phone applications. The E-commerce Customer Service Officer will set up, maintain and improve policies and procedures in relation to customer care for users of E-commerce channels on the company’s website, liaising with other support units such as E-commerce product manager as well as managing the E-commerce Helpdesk Operations in the call centres. The role is responsible for ensuring that all customer care issues are dealt with in a timely manner and that there is progress and consistency in the delivery of customer care resolutions.

Responsibilities
•Manage a high-volume workload within a deadline-driven environment. Resolved unlimited inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

•Help company attain the highest customer service ratings (as determined by external the company) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

•Initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

•Handle incoming calls from online shoppers, responding to inquiries, resolving problems and correcting policy errors. Provide quotes and execute online policy changes. Used consultative selling techniques to provide leads for telesales personnel.

•Provide a friendly, efficient and professional customer service experience using phone, email and the web;

•Deal with and respond to all customer contact received by phone, email and web in a professional manner within agreed service levels

•Provide operational, administrative and analytical support to the E-Commerce Operations Manager and any adhoc tasks that arise within a busy e-commerce environment;

•Investigate customer issues with 3rd party partners and brands to a satisfactory conclusion;

•Affiliate Marketing and business Development
•Navigate, respond and comment to social media feeds i.e. Facebook, Linked In, Twitter, Google+, YouTube, etc.





Requirements:

.Minimum Bsc/HND in Business Administration, Economics, English plus Experience Below will be highly considered

•Must have previous customer service experience preferably gained within a retail/e-commerce contact centre environment;

•Must be a confident and strong oral communicator in order to deal with varying customer issues, build strong relationships with internal teams as well as with 3rd party partners, brands and hosts;

•Must possess numerical skills and an analytical mind in order to successfully investigate customer issues, interpret reports and data with ease;

•Excellent written and verbal communication skills, excellent client/customer service and liaison with product and other departments on all customer issues

•Positive outlook to problem solving and a high degree of accuracy and attention to detail;

•Strong interpersonal and organizational skills;
•Work well under pressure and to tight deadlines, prioritizing tasks in terms of importance/urgency

•Build and expand client relationships

•Creating and maintaining customer databases, excellent computer skills in a Microsoft Windows environment - proficiency with Microsoft Excel in particular;

•You will also need to be able to work weekends and also have high speed internet to work from home occasionally.


If you have these skills, and are looking for a challenging career path, send you CV and passport photograph to jobs@multisyncs.com and details about your experience and skills in your cover letter. Job email box closes in the next 15days. Applicants must be between the ages of 18 to 28. Female applicant would be highly considered.