newken: You have to be patient. Your money will be refunded. It happens to me all the time as i am a regular buyer online. Refund takes 5 to 3 weeks sometimes. It is the responsibility of the financial institutions to perfect the refund, not the selling party. Dont damage the reputation of that company. Be patient. You should at least wait a month[size=11pt][/size] before calling them 'FRAUD'.

ebamma: Panadol tablet

melorious4: Which type of tablet is been sold for 26k?

kanor: [s]Why are people here trying to rubbish the reputation of pioneering online e-commerce venture, because of a simple refund that can easily be done in no time, and which have been done already.
[/s]
[s]Physical Shops? the igbo man selling electronics NEVER refunds money! FAKE GOOD?, u find them everywhere in physical shops. I see a lot of bad belle people here-may be competitors capitalizing on this to make silly comments.[/s]

[s]Give the Jumia guys some breath joor. Some guys here are so blind calling them calling them names.[/s]

Br3nd4: yah dats wat i do too.. D
e-payment thing does not appeal to me.. 'cept
e-bay tho..

mjay: [b][/b]JUMIA DON PAY MY MONEY OOOOOO. THANK YOU NAIRALAND, AM VERY GRATEFUL. I HAVE SIX MISSED CALLS FROM THEM AFTER I OPENED THE THREAD, THEY TOLD ME THEY ARE PROCESSING IT NOW NOW. IN SHORT MY ALERT DON RING. THANKS EVERYBODY FOR YOUR SOLIDARITY. NIGERIA SHALL BE BETTER STILL. BUY FROM JUMIA BUT BETTER STILL CHOOSE THE OPTION TO PAY ON DELIVERY. CASE RESOLVED.
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I ordered and paid for a Tablet from Jumia for (N26,923) on the 11th March. I only paid after calling them to confirm the availability and was told it was available, I went on to pay online.

To my shock they called me three days later to inform me that the product is not available and that I should order for something else to which I declined. I asked for a refund and was told the refund will take between 1 - 5 days, it has been more than 8days now and I have been calling them on daily basis to which they keep telling me that it is under process, this to me is kind of FRAUDULENT.

It is an online payment, my experience has always been when online payment for service is unavailable, the fund is sent back to the originating account once all confirmations have been made. I have sent all confirmations, the money is supposed to be returned to the account from which I paid initially. Till Now I am still waiting.

My diliema now is how to retrieve my money, and to also warn unsuspecting customers never to pay before they take delivery of the goods for JUMIA.

Is there anyone in the house that had previously fallen victim of refund? How and when did you get back your money?

jossyme:




SORRY ABOUT YOUR EXPERIENCE


I HAD A DIFFERENT EXPERIENCE ENTIRELY. I PLACED ORDER FOR MY NOTE 2 IN JANUARY ,AND GOT IT DELIVERED TO ME IN YOLA TWO DAYS AFTER! I WAS SO SURPRISED. THEIR CUSTOMER CARE IS COOL..... AND THE BEASTIE PHABLET IS RUNNING COOL TOO.

I think you should have been patient with them.

jossyme:




SORRY ABOUT YOUR EXPERIENCE


I HAD A DIFFERENT EXPERIENCE ENTIRELY. I PLACED ORDER FOR MY NOTE 2 IN JANUARY ,AND GOT IT DELIVERED TO ME IN YOLA TWO DAYS AFTER! I WAS SO SURPRISED. THEIR CUSTOMER CARE IS COOL..... AND THE BEASTIE PHABLET IS RUNNING COOL TOO.

I think you should have been patient with them.

big-t:

now thats better, i can now take it as a complement!!

jt2010:

Sister, not having a physical store does not make them scam, its a business model that has been use and proven to work. Amazon business model is base on this also and we all can agree that Amazon is a success and they keep to what they advertise unlike this fraudsters called

beemix:



I have never bought anything on any Nigerian online shopping site before cause to be frank,an still trying to come to terms with its reliability and avoid my account being compromised. However due to my banking experience in Nigeria and outside Nigeria. 1-5 days rightly means 1-5 Working days where Saturday and Sunday doesn't count. This 1-5 working days is the period it takes them to process your refund to your bank (account). Them your bank takes about a week or more to process it to reflect in your account. I worked in a Bank in the UK and shop every time online ; its thesame everywhere:amazon, monsoon, next, hawe and Curtis, Dorothy Perkins, little woods etc. Initially when I started shopping online i get very agitated not seeing my money within 5working days until they calling and they kept advising me to contact my bank. Minewhile there is little your bank can do cause its still in transit. However it always shows up @ d end. It may take 2weeks, 1week or 3weeks. I think there's, is to process it with 3-5 working days while it's the banks responsiblity to reflect it ASAP but due to the large volumes of wired moneys every especially online,it's takes longer to clear (just like a cheque been paid in) However, in jumais case. I suggest they might be in the same pattern and mode of operation nevertheless I still advise you follow up to ascertain some clarity on it.Lot of online call center staffs are also ill-experienced in explaining this to you in details. Like I said,have never shopped on their site to know how reliable. I hope this helps. Cheers.

awesome_t: [size=18pt]I have had a VERY UGLY experience with this Jumia people...if you are planning to patronize them, I advice you to think otherwise.[/size]

MeGaStReEt:

ARE YOU FREEKING SERIOUS??

bizprowess1: have you tried going to their warehouse? its in ikeja. no 2, olayiwola str, off billings way, oregun ikeja.

melorious4: Which type of tablet is been sold for 26k?