Union Bank has said it is not interested in acquiring any bank in the nearest future but to deliver best services possible to customers.

Group Managing Director of the bank, Mr. Emeka Emuwa, who stated this yesterday in Lagos at an interactive session with journalists, pointed out that the long-term goal of the bank is to be “big, strong and reliable” like its tagline of many years.

“When you mention the name Union Bank, one of the first things that comes to people’s minds is ‘Big, Strong, Reliable’ – our tagline of many years,” said Emuwa.

He added: “Indeed, Union Bank was once all these things. Our long-term goal is that Union Bank will be all three again – big, strong and reliable. But for today, our focus is on being reliable.”
Emuwa, who is the former managing director of Citibank Nigeria, said that several steps were already being put in place to ensure that the bank stays on track with this aspiration.

“We are looking into everything that needs to be taken care of to make sure we deliver the best service possible,” he said.
“We are looking at people, processes, infrastructure, technology – everything.”

The chief executive noted that, regarding infrastructure, efforts had begun to modernise the bank’s branches before his arrival, assuring that these efforts were being consolidated.

According to him, technology was also being upgraded and reinforced across the bank and that current processes were being reviewed to make them more efficient and effective for the bank’s clients.

Similarly, in terms of human capital, Emuwa said that the workforce would be strengthened and skills upgraded.

Emuwa noted that despite its many challenges, Union Bank had a lot going for it, including a large branch network, a large and loyal customer base and a reputation for being transparent, especially with regards to charges.

“At Union Bank there are no hidden charges,” he said. “What we tell our customers that we are going to charge them is what we actually charge them.”

Emuwa said that the bank would maximise the opportunities existent in its large customer base while still growing that base by targeting new segments of the market.
He also explained that while Union Bank does not plan to physically expand locally or internationally this year, there are plans to re-align its branch network to make sure that the bank covers new business areas in which it does not have any presence.


http://www.thisdaylive.com/articles/emuwa-union-bank-has-no-plan-to-acquire-any-bank/143297/