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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (595380 Views)
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Re: MTN Customer Care Thread by JideSM: 9:13am On Aug 03, 2017 |
Oju4190: Hi Oju4190, kindly note a valid ID card includes Driver's license, Permanent Voter's card, International passport and National ID card. Regards |
Re: MTN Customer Care Thread by JideSM: 9:26am On Aug 03, 2017 |
Donald2368: Hi Donald2368, i sincerely apologize for the inconvenience. Kindly provide the affected mobile number via private message for checks and resolution. Regards |
Re: MTN Customer Care Thread by JideSM: 9:44am On Aug 03, 2017 |
Marvel1206: Hi Marvel1206, so sorry about this. Please confirm the mode of transfer i.e share and sell, internet banking etc and also state the date the amount was transferred to enable me assist. Regards |
Re: MTN Customer Care Thread by Marvel1206: 10:03am On Aug 03, 2017 |
JideSM:Share n Sell. Yesterday @9:43pm. |
Re: MTN Customer Care Thread by Oju4190: 12:26pm On Aug 03, 2017 |
JideSM:Yes or no is all I need |
Re: MTN Customer Care Thread by JideSM: 1:44pm On Aug 03, 2017 |
Marvel1206: Hi Marvel1206, kindly note that your reported wrong transfer issue is receiving attention from the support unit. I'll provide feedback on this soon |
Re: MTN Customer Care Thread by Marvel1206: 4:09pm On Aug 03, 2017 |
JideSM:Thanks, waiting for the feedback |
Re: MTN Customer Care Thread by Donald2368: 7:39am On Aug 04, 2017 |
JideSM:Thanks for the swift response,,this is the affected MTN number 07032380640 thanks |
Re: MTN Customer Care Thread by Marvel1206: 8:48pm On Aug 04, 2017 |
Jidesm any latest? |
Re: MTN Customer Care Thread by Rajman45(m): 8:53pm On Aug 06, 2017 |
JideSM:@Jide, why ain't you responding to my request... JideSM: Hi Rajman45, so sorry for the inconvenience. The *904*amount# service is called MTN On Demand service which allows subscribers to buy airtime directly from their bank accounts via a code at their convenience, anytime, anywhere. Subscribers can buy airtime to a maximum of N3000. However, currently there are 7 banks on the platform, they are: Zenith Bank, Diamond Bank, Stanbic Bank, FCMB, Fidelity bank, First bank, Access bank. Please confirm if your Bank is listed. Regards @Jide, why ain't you responding to my request... JideSM:@Jide, why ain't you responding to my request... |
Re: MTN Customer Care Thread by AdlatWorld(m): 5:44pm On Aug 07, 2017 |
Hello Mr JideSm, I bought a new MTN sim last week for data purpose. I recharged with #1000 and subscribed for 1.5g data. after exhausting it, I loaded another #1,000 today for data, only to see my money dissapear before subscribing. Please help me out. i check data balance but nothing appears I don't really understand where mtn kept my #1000... The number is 08164671850 |
Re: MTN Customer Care Thread by JideSM: 9:57am On Aug 08, 2017 |
Rajman45: so sorry Rajman45, please contact your Bank to link your mobile number with your account. Regards |
Re: MTN Customer Care Thread by JideSM: 10:11am On Aug 08, 2017 |
Donald2368: Hi Donald2368, please check your PM |
Re: MTN Customer Care Thread by JideSM: 11:13am On Aug 08, 2017 |
AdlatWorld: Hi AdlatWorld, apologies for the inconvenience. Checks on your line show that the only recharge done on your line 7th August as stated was N100 and not N1000. Please confirm the mode of recharge for further checks. Regards |
Re: MTN Customer Care Thread by Rajman45(m): 11:27am On Aug 08, 2017 |
JideSM:My number is 07036837968 |
Re: MTN Customer Care Thread by mubarak1996(m): 4:58pm On Aug 08, 2017 |
Some of these customer service response do keep me upset whenever I call them, and am sure you also feel the same way. Well which of these responses can you relate too; Which Of These Automated Customer Service Response Upsets You. |
Re: MTN Customer Care Thread by JideSM: 12:29am On Aug 14, 2017 |
Marvel1206: Hi Marvel1206, please be informed that your reported issue has been resolved. Regards |
Re: MTN Customer Care Thread by Marvel1206: 7:55am On Aug 14, 2017 |
JideSM: Resolved in what sense sir. It also took you long to reply me |
Re: MTN Customer Care Thread by JideSM: 9:00am On Aug 15, 2017 |
Marvel1206: So sorry Marvel1206, checks revealed that the remaining N764 on the wrong number as at that time was reversed to your line on 4th August 12:17pm. Regards |
Re: MTN Customer Care Thread by Marvel1206: 1:42pm On Aug 15, 2017 |
JideSM:Yeah.. that's true I only noticed an increase in my Acct. Balance without any message or notification. THANKS |
Re: MTN Customer Care Thread by ojeffo: 2:49pm On Aug 15, 2017 |
Is mtn data share still working? |
Re: MTN Customer Care Thread by JideSM: 8:16am On Aug 17, 2017 |
ojeffo: Hi ojeffo, please visit https://mtnbusiness.com.ng/sme/datashare for details. Regards |
Re: MTN Customer Care Thread by haysmart90(m): 8:33pm On Aug 17, 2017 |
My mtn number can't receive verification sms from xiaomi. How do I solve it? Maybe my sim isn't activated for such. Kindly help |
Re: MTN Customer Care Thread by dyydxx: 9:02pm On Aug 17, 2017 |
Hi, I inherited my dad's mtn line when he died in 2014. He had been using it since Mtn's inception I think 1999 or 2000. Now, someone told me to change of ownership by re-registering it and I did that this year and now i my phone has been stolen. Now today at the Opebi Mtn office when I wanted to retrieve the line the lady that was attending to me said I should go and get the SIM Pack that the line is registered to two people. It was a bit confusing what she was saying but there is no way I can get the SIM PACK since 2000, that's 17 years ago...abeg please help me suggest how I can get round this. Thanks |
Re: MTN Customer Care Thread by JideSM: 10:11am On Aug 18, 2017 |
haysmart90: Hi haysmart90, so sorry about this. Are you able to receive sms from short codes, mobile numbers etc? If Yes, you might need to contact Xiaomi for further assistance. Regards |
Re: MTN Customer Care Thread by JideSM: 10:51am On Aug 18, 2017 |
dyydxx: Hi dyydxx, i sincerely apologize for the inconvenience. Did you provide a valid ID card? I will suggest that you visit the MTN office with a sworn affidavit. Regards |
Re: MTN Customer Care Thread by igbsam(m): 10:55am On Aug 18, 2017 |
For the past 2days, your network has been so poor around Oja Oba/Abule Egba and Super Axis of Lagos. What's wrong ? |
Re: MTN Customer Care Thread by dannydenzy: 12:34pm On Aug 18, 2017 |
I want to know if mtn pulse night plan is still working. I have been unsuccessful subscribing for the past 3 days. Keep saying your last command is not correct with 3 different SIM. |
Re: MTN Customer Care Thread by donlexph8(m): 9:02am On Aug 19, 2017 |
please deactivate. d from laugh out loud. this is my number : 08067464651 |
Re: MTN Customer Care Thread by ritzyvic1(m): 7:16pm On Aug 19, 2017 |
Hello I lost my phone sometime ago but have done sim retrieval. However there are some unsaved numbers that called me on a specific date that I need. Is it possible for MTN to help me get them? |
Re: MTN Customer Care Thread by mscheev02(f): 2:10am On Aug 20, 2017 |
Please help me. My data ran out and I have been trying to resubscribe but it keeps telling me your previous request was not fully processed. What do I do |
Re: MTN Customer Care Thread by Kingzy4pep(m): 1:17pm On Aug 20, 2017 |
JideSM Good afternoon. Can you imagine what just happened to my line. I normally use 1.5gig for 1k and my auto renewal has been switched off ever since. Presently I have SME data which I am using but only for me to buy airtime now and 2000naira was deducted. I called 180 and all they could tell me was that the did two months renewal for me. This is the same line I normally have enough airtime on and nothing like auto renewal. I don't know if it was someone triggered that it or it was you people's system. Why double subscription? Not even a month. The phone number is 08061368519 |
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