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MTN Customer Care Thread - Phones (88) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 4:56am On Dec 05, 2014
johnboy88:
same tin also happened to me dis morning...

Hi johnboy88, sorry for the inconvenience. Kindly send your mobile number via PM for assistance. Regards
Re: MTN Customer Care Thread by JideSM: 4:58am On Dec 05, 2014
Isaacmacdon:
jideSm I bought a recharge card... d coated type ... nd in d process of scratching I cleaned almost 5 digit codes... can u help me?

Hi Isaacmacdon, so sorry about this. Kindly send your mobile number, the serial number and PIN of the recharge card via PM for assistance. Regards
Re: MTN Customer Care Thread by davizen: 7:32am On Dec 05, 2014
JideSM:



Hi eppysold, sorry for the inconvenience. Kindly send your mobile number via PM for assistance. Regards

JideSM,you haven't answered my question below:
JideSM,Is Mtn call forwarding feature still available/working?
Because I tried it on my line(07064713960) today and it didn't work.
Is there anything I need to know.?
Thanks
Re: MTN Customer Care Thread by JideSM: 8:24am On Dec 05, 2014
davizen:


JideSM,you haven't answered my question below:
JideSM,Is Mtn call forwarding feature still available/working?
Because I tried it on my line(07064713960) today and it didn't work.
Is there anything I need to know.?
Thanks


Hi Davizen. I apologize for the delay. Kindly provide the code used to activate the service for clarification.
Re: MTN Customer Care Thread by Rollyluv: 4:46pm On Dec 05, 2014
I mistakenly deleted an important sms which i sent to someone and without me havung the message in my fone, i wil lose a huge som of money. Can mtn hrlp me retrieve d msg bck to my fone
Re: MTN Customer Care Thread by shellliver: 12:12am On Dec 06, 2014
JideSM:


Hi shellliver, apologies for the inconvenience. Please send your mobile number via PM for assistance. Regards

Want to mail you my number but can't at the moment cos its the first time.
Kindly, reply to my mail so i can forward my number to you sir.
Thank you
Re: MTN Customer Care Thread by guente02(m): 2:38pm On Dec 06, 2014
JideSM:


Hi guente02, you will be contacted shortly. Regards
Bros I've not been contacted after like 3 days o.
It used to be faster than this na.
Please help.
Re: MTN Customer Care Thread by Isaacmacdon(m): 4:59pm On Dec 06, 2014
JideSM:


Hi Isaacmacdon, so sorry about this. Kindly send your mobile number, the serial number and PIN of the recharge card via PM for assistance. Regards
Am finding it hard to send u d pm... I followed u already maybe dat wud work if u follow me bk..
Re: MTN Customer Care Thread by Chrisx1x(m): 10:20am On Dec 07, 2014
Dear jide.i hv been trying to subscribe for enhance pulse which deduct N5 as access fee [i.e *406*1#] bt its no longer working.
I want to knw if the service has been scrapped.
Re: MTN Customer Care Thread by memoman: 10:42am On Dec 08, 2014
Jide pls,hw can I deactivate frm mtn surprise
Re: MTN Customer Care Thread by memoman: 10:47am On Dec 08, 2014
JideSM:


Hi Davizen. I apologize for the delay. Kindly provide the code used to activate the service for clarification.
.jideSM pls,wat is d code for deactivating frm mtn surprise abeg I really need it urgently
Re: MTN Customer Care Thread by infactuat: 11:52am On Dec 08, 2014
Please a private no has been calling me for the last 4yrs and bugging d hell out of my life, the person never says anything but seems to enjoy running down my bateries and its really frustrating,I was told by a friend that a customer care representative can give me the no and identity of the caller but I can't seem to get through to any of ur representative. Pls help is needed ASAP
Re: MTN Customer Care Thread by Nobody: 5:25pm On Dec 08, 2014
pls help I can make calls but cnt receive and I hv tried it on different phone
my number is 08168234444
Re: MTN Customer Care Thread by mansionmbn: 11:18pm On Dec 08, 2014
Please help me out. Its been very long that I can't browse with my line. I have even send data on to 131 and reset to 131 but non of them worked. Please help me and bring it back to normal. 07038781807. Thanks.
Re: MTN Customer Care Thread by JideSM: 12:12am On Dec 09, 2014
Rollyluv:
I mistakenly deleted an important sms which i sent to someone and without me havung the message in my fone, i wil lose a huge som of money. Can mtn hrlp me retrieve d msg bck to my fone
Sorry about this. We do not have records of the content of messages you receive.
Re: MTN Customer Care Thread by JideSM: 12:13am On Dec 09, 2014
shellliver:


Want to mail you my number but can't at the moment cos its the first time.
Kindly, reply to my mail so i can forward my number to you sir.
Thank you

Apologies for this. We have replied. You may now send your phone number.
Re: MTN Customer Care Thread by JideSM: 12:15am On Dec 09, 2014
Isaacmacdon:
Am finding it hard to send u d pm... I followed u already maybe dat wud work if u follow me bk..
Apologies for the delay. We have replied your mail. Please pm your phone number.
Re: MTN Customer Care Thread by sniperwolf(m): 12:15am On Dec 09, 2014
Why is MTN now making calls at N0.25/sec (N15/min), without prior notice. That's stealing
Re: MTN Customer Care Thread by JideSM: 12:16am On Dec 09, 2014
Chrisx1x:
Dear jide.i hv been trying to subscribe for enhance pulse which deduct N5 as access fee [i.e *406*1#] bt its no longer working.
I want to knw if the service has been scrapped.

Hi Chrisx1x, sorry the enhanced pulse offer is no longer available.
Re: MTN Customer Care Thread by JideSM: 12:23am On Dec 09, 2014
infactuat:
Please a private no has been calling me for the last 4yrs and bugging d hell out of my life, the person never says anything but seems to enjoy running down my bateries and its really frustrating,I was told by a friend that a customer care representative can give me the no and identity of the caller but I can't seem to get through to any of ur representative. Pls help is needed ASAP
Sorry I cannot confirm the identity of hidden callers. I suggest you report to the Police if you feel the calls are a threat to your security. Apologies for the inconvenience.
Re: MTN Customer Care Thread by JideSM: 12:27am On Dec 09, 2014
johnboy88:
pls help I can make calls but cnt receive and I hv tried it on different phone
my number is 08168234444

Sincere apologies for this. What response did you get when you tried calling your number?
Re: MTN Customer Care Thread by JideSM: 12:30am On Dec 09, 2014
koolxcel:
Mr Jide pls I tried loading 500naira mtn recharge card this evening on my way back home. The first one of #400 was successful but I mistakenly scratched off some numbers on the second card of #100. My problem now is I've been banned form re charging after trying out some numbers. Pls help unbar my line. My number 080663632** pls its urgent. Also if yu can help me load up the #100 card to ma acc. I still hav d recharge serial number n some numbers of d pin. Should I also include them in this message?

So sorry about this, koolxcel. Please send a PM containing the voucher serial number, PIN numbers you can see and your phone number.
Re: MTN Customer Care Thread by JideSM: 12:33am On Dec 09, 2014
mansionmbn:
Please help me out. Its been very long that I can't browse with my line. I have even send data on to 131 and reset to 131 but non of them worked. Please help me and bring it back to normal. 07038781807. Thanks.

So sorry about this. What response do you get when you try to browse and what's your phone type?
Re: MTN Customer Care Thread by Nobody: 9:40am On Dec 09, 2014
JideSM:


Sincere apologies for this. What response did you get when you tried calling your number?
switched off
Re: MTN Customer Care Thread by NewSpiritMan: 1:32pm On Dec 09, 2014
Pls what is the details of the new Mtn data promo I saw on nta network yesterday? I saw it late so could not get the full details. Pls help out.
Re: MTN Customer Care Thread by JideSM: 5:29pm On Dec 09, 2014
[quote author=NewSpiritMan post=28727253]Pls what is the details of the new Mtn data promo I saw on nta network yesterday? I saw it late so could not get the full details. Pls help out.[/quote, Y'ello! Thank you for your interest. Please visit our website for all our Data Bundles as we may not pick out the one you viewed on TV advert.
Re: MTN Customer Care Thread by rezzy: 5:58am On Dec 10, 2014
koolxcel:


Mr Jide, I tried sending pm, but I think I'm not getting it right. Here are d details anyways..

Phone no : 08066363201
Recharge amount: #100
Serie no: 342680312558164
Pin I can see: 59*4*7*77158
I scracthed off the *'s
Pls also help in unbarring my line so I can recharge because that's d most important.

Yours sincerely
Thanks sir

Why did u paste this here, someone might copy it and call customercar before he answers you.
Re: MTN Customer Care Thread by memoman: 10:56am On Dec 10, 2014
mr jideSM, u didn't answer my question o.how can I deactivate frm mtn surprise package? I mean the code to deactivate frm it.tanks
Re: MTN Customer Care Thread by wasagu(m): 11:27am On Dec 10, 2014
what do i do if i forget my mtn share and sell password? calling 180 is boring!
Re: MTN Customer Care Thread by Rollyluv: 1:55pm On Dec 10, 2014
JideSM:

Sorry about this. We do not have records of the content of messages you receive.
It was not a message i received but it was a message i sent. Plz iz there any way for mtn to help me retrieve it bcux am in need of a particular detail in it

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