Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / New
Stats: 3,173,299 members, 7,887,888 topics. Date: Friday, 12 July 2024 at 03:47 PM

British Council Recruits Graduates As Customer Care Officers and Others - Jobs/Vacancies - Nairaland

Nairaland Forum / Nairaland / General / Jobs/Vacancies / British Council Recruits Graduates As Customer Care Officers and Others (4637 Views)

FG May Employ Jobless Graduates As Teachers – Ngige / British American Tobacco Recruits Graduates / Vacancy For Call Center Officers And Spervisors (2) (3) (4)

(1) (Reply) (Go Down)

British Council Recruits Graduates As Customer Care Officers and Others by pitoski(m): 7:58pm On Aug 04, 2013
1.IELTS Administrator at The British Council

The British Council is looking for a suitably qualified and experienced individual to join the organization as IELTS Administrator.

Purpose of job:
To support Examination Services in Nigeria in delivering IELTS exams and to maintain them at
the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards) and by the IELTS Partners.

Context and environment: (e.g. dept description, region description, organogram)
The post holder will lead of a team of 3 who administer the growing IELTS Exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. Delivery will be in Abuja with approximately two sittings per month, and four other centres around Nigeria once a month.
Main Duties and Responsibilities:
As IELTS Administrator the post holder will be line managed by the Country Examinations manager (CEM). She/he will be responsible for:
Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts daily, maintaining logs appropriately.
Test delivery
Delivering IELTS on test days as part of the IELTS team which includes Supervision of venue staff
Post-test administration for IELTS examinations
Using up-to-date knowledge of PSN and IWAS/ESOLCOMMS to generate test report forms and jagged profiles
Stock keeping for IELTS materials
Maintaining logs of preparation materials
IELTS Venue Staff and Clerical Markers Management
To lead on recruitment, training, monitoring of IELTS venue staff and clerical markers
IELTS Examiners
To assist IELTS Manager in the recruitment, training, monitoring and management of IELTS examiners for Abuja

Budget Management
To assist CEM and IELTS Manager in planning IELTS activity and then assist on monitoring and managing income and expenditure to agreed targets.
Finance
To record income correctly on the FABS system and in a timely manner.
Please read through the IELTS Administrator profile(http://www.britishcouncil.org.ng/ielts-administrator/band-4-ielts-administrator-abuja-july-2013-2). Download and complete the British Council application form(http://www.britishcouncil.org.ng/jobs/africa-external-application-form). To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.
Completed application forms should be sent to hposts@ng.britishcouncil.org no later than Thursday 8 August, 2013. Please ensure the subject of your mail is “IELTS Administrator”.
Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.
The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

2. Customer Service/ Exam Assistant(Temporary) at British Council Nigeria

The British Council is currently looking for 2 temporary staff for Customer service/ Exam assistant post. The first position will run from august to the 10th of February 2014. The second position will
run from the December 1, 2013 to May1, 2014

Purpose of job:
To support the achievement of country plan objectives in Nigeria by delivering examinations administration support and customer services.
Context and environment:
Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS.

Main Duties and Responsibilities:
Examinations Administration
Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties. This includes exams data entry, post-despatch, assisting with session planning/implementation and examination invigilation.

Customer Service
Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
Information Knowledge Management
Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.
Please read through and fill the attached Customer service/ Exam assistant profile/form(http://www.britishcouncil.org.ng/customer-service-exam-assistanttemporary/temporary-application-form-cs-and-exam-assistant). To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.
Completed application forms should be sent to Tempapplication@ng.britishcouncil.org no later than Friday 16 August, 2013. Please ensure the subject of your mail is “Customer service/ Exam assistant”.
Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.
The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
Re: British Council Recruits Graduates As Customer Care Officers and Others by braine(m): 8:06pm On Aug 04, 2013
Nice one.
Re: British Council Recruits Graduates As Customer Care Officers and Others by DWJOBScom(m): 12:32pm On Aug 06, 2013
Has anyone applied? Has anyone ever been called? Does anyone know the nature of work?
Am sorry, too many questions
Re: British Council Recruits Graduates As Customer Care Officers and Others by u3fine(m): 3:45pm On Sep 05, 2013
Please who have an idea how british council conduct there written test?
What are the likely questions.
Re: British Council Recruits Graduates As Customer Care Officers and Others by Nobody: 6:09pm On Sep 05, 2013
u3fine: Please who have an idea how british council conduct there written test?
What are the likely questions.

Have they invited you ??
Re: British Council Recruits Graduates As Customer Care Officers and Others by 175(m): 6:13pm On Sep 05, 2013
u3fine: Please who have an idea how british council conduct there written test?
What are the likely questions.

End time questions.
Re: British Council Recruits Graduates As Customer Care Officers and Others by 175(m): 6:14pm On Sep 05, 2013
tchidi:

Have they invited you ??

End time answers

1 Like

Re: British Council Recruits Graduates As Customer Care Officers and Others by u3fine(m): 7:36pm On Sep 05, 2013
tchidi:

Have they invited you ??
Yes
Re: British Council Recruits Graduates As Customer Care Officers and Others by Nobody: 9:08am On Sep 06, 2013
u3fine:
Yes

Congrats. Wish u success.
Re: British Council Recruits Graduates As Customer Care Officers and Others by u3fine(m): 9:31am On Sep 06, 2013
tchidi:

Congrats. Wish u success.
Do you have idea of the format for there numericals?
Re: British Council Recruits Graduates As Customer Care Officers and Others by Nobody: 10:15pm On Sep 06, 2013
u3fine:
Do you have idea of the format for there numericals?


Truthfully, NO. I don't.

(1) (Reply)

Savings And Investment Tips For Job Seekers And Workers. / Receptionists Needed Urgently In A World Class Hotel / Beco Logistics —interview. Is The Company's Interview Genuine?

(Go Up)

Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health
religion celebs tv-movies music-radio literature webmasters programming techmarket

Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10)

Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 27
Disclaimer: Every Nairaland member is solely responsible for anything that he/she posts or uploads on Nairaland.