We are a digital device accessory manufacturer based in lagos, providing personalized services to our numerous and fast growing customers.

We are recruiting to fill position of

Job Title: Customer service officer

Responsibilities:
Provide information to callers
General administrative and clerical support
Prepare letters and documents
Maintain appointment diary either manually or electronically
Should be very much familiar with MS Office and Internet.
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Maintain customer databases
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process.

Qualifications and requirements:

OND in a related course
fluent in English oral and written
Must be able to work with minimal supervision
Excellent communication and interpersonal skills
Proficient computer skills to fill this role

Interested candidates should send their applications to info@branddirectng.com