One of the most consistent errors made by those in leadership is to immediately and emotionally respond to situations, criticisms, words or positions of others. It is inherent on a true leader to remain patient and in control, both of his circumstances, as well as his emotions and behaviors. Therefore, it would be wise for a leader, when facing any sort of confrontation or adverse circumstances, to force himself to stop, then wait to react or speak, and to take a series of deep breaths to calm himself, delay over - reacting, reduce his stress, and delay acting too quickly.

1. Rule one must be to never overreact! All too often, because of our personal biases or prejudgments, our tendency to react and over - react far too quickly, and to interrupt others when we should instead effectively listen, causes us to create an adversarial atmosphere instead of a cooperative, alternative - thinking, solutions - oriented one.

2. Remember that there is a big difference between merely hearing, as opposed to effective listening. In order to effectively listen, one must remain open - minded, listen to the concerns and needs of others, and delay making up one's mind unless and until he has all the information/ facts available. Open up one's mind and permit a more thorough and complete understanding, thus enhancing the potential to optimize results, etc.

3. Great leaders must be conciliators and find common ground, when some sort of alternative approach is possible, without compromising goals, ideals or personal integrity. This requires both patience and persistence, as well as a willingness to avoid blame and share credit. Great leaders never let their ego become a destructive force!

4. Some issues are more of a priority than others, so a smart leader will always pick and choose his battles, and spend more effort and resources on the more important matters than on those that a compromise will not hamper his goals. This requires a cooperative mindset, combined with the avoidance of the "I have all the answers and the only way," mindser.

5. Before responding, always be certain that you understand the crux of the matter, and precisely what the point that others are making. Most of us have a tendency to react based on what our perceptions are, rather than taking the time to further explore, ask meaningful and probing questions, and be certain of what concerns need to be addressed. Over - reacting before being certain of what is being asked opens up the potential of opening up a Pandora's Box, by putting additional negatives into others' minds, that they might otherwise not have been concerned with.

Are you willing to "chill out," and wait a moment, but not procrastinating? Remember that great leadership is often about being comfortable enough to avoid feeling personally challenged when others seek clarification.
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