Our Client is a global leader in the telecommunications and data-services sectors delivering wide range of affordable, high quality and easy to use broadband access and communication services across Africa. They have the following vacancies


TECHNICAL POSITIONS

1. Title of position: Network Operations Manager

Mission/ Core purpose of the Job: (Short description)

· Ensure smooth network operation and Service Availability in the outsourced environment

· Improvement of network KPIs and performance of the network

· Ensure smooth operation of Network and office Facilities environment

Outcomes:

a. Network operations Management including:

· Management of company’s operations Centre(s), Data Centre(s), Switching Centre(s), Radio Access network, Microwave and fiber transmission network, IP network, LAN/WAN;

· Management and Governance of the Managed Services Partner and other contractors and partners

· Creation, measurement and management of network key performance indicators (KPIs);

· Network performance monitoring and optimization;

· Managing Technical aspects of interconnects;

· Management of third party suppliers such as ISPs etc.;

· Management of other facilities contractors

· Takeover of new equipment from Projects team into the network and facilitate handover to the managed services partner

· Contracts review for all the local contractors

b. Other Management Responsibilities:

· Liaising with other operators for interconnects and interference management;

· Submission of management reports and regulatory reports to the CTO

· Providing any other ad hoc duties assigned to you from time to time by the CTO or any other person appointed by the Company for this purpose.

· Responsible for Network Inventory Management

Education:

· A good Degree or other equivalent in Telecommunications/ Electronics / Computer Engineering from a recognized institution.

Experience:

· 8-10 Years of work experience. Exposure on managing broadband, IP and radio networks network, preferably with supervisory experience.

· Experience of managing network operations in the outsourced environment will be preferred.

Knowledge: Knowledge in one or both of the following:

· Good understanding of Global Telecommunication / IT services and solutions.

· Good understanding of the facilities required in the operation of a telecommunications network.

· A good understanding of the commercial and technical aspects of service contracts with the ability to ensure the service is delivered effectively especially in the outsourced environment.

Skills / physical competencies:

· A self-starter who is driven and energetic.

· Possess strong supervisory skills.

· Good interpersonal and communication skills and the ability to manage a team and work as a team.

· Leadership to drive the teams

2. Title of position: RAN Planning & Optimization Manager

Purpose of the position

This position will ensure that the vendor delivery partner and the managed services partner are meeting the contracts KPI’s towards the network

Responsibilities & duties



RAN Planning Management (LTE and MW) including:

· Working with the commercial team to define radio coverage areas;

· Planning for capacity on the RAN, ensuring provision for capacity at the right time;

· Liaison with network vendors and acceptance of the vendor RAN design;

· Software and feature Release Management, involving request for feature, testing and acceptance;

· Test plan method finalization with the vendors and acceptance with respect to all RAN aspects (coverage, capacity, quality);

· Interference Management;

· Technical Liaison with the Regulators for interference and spectrum management (LTE and MW);

· Creation, measurement and management of network key performance indicators (KPI’s);

· Network performance monitoring and optimization;

Other Management Responsibilities:

· Take a technical lead in new projects that involve RAN, e.g.: DAS, other in-building coverage solutions, PICO/FEMTO cells, HOTSPOT V2 (all things WIFI);

· Strategic input in the CTO on all aspects related to RAN;

· Submission of management reports and regulatory reports to the CTO;

· Supporting the legal and regulatory team for dealing with issues related to interference and spectrum management with regulators;



Academic qualifications



Essential


Desirable

Degree /Diploma in Telecoms / Electronics / Computer Engineering


Basic Telecoms, LTE/3G, IP Transport Networks, VOIP, Internet, Data Communications Networks



Work experience & skills



Essential


Desirable

5-10 yrs work experience


Supervisory experience

Exposure on RAN planning & optimizations


Training in Planning tools

Radio principles around Radio Access and Microwave technologies


Training in Drive Test tools

2G/3G technologies RAN optimization




RAN planning (commercial & technical aspects)




Interference Management




KPI Measurements











3. Job of Position: Head of Networks

Management of the turnkey network roll out projects including:

1. Management of the appointed network vendors/partner responsible for network rollout and ensuring that they deliver as per the agreed specifications, timelines and costs;

2. Management of the rollout of the IT and communications infrastructure of the company within the project timelines and costs;

3. Delivery and management of passive infrastructure as per the project plans.

Ensuring that all the contracted network KPI’s are delivered and improved as per target defined and by the managed services partner and network operations, especially related to the following areas, are managed efficiently:

1. Network operation centres (NOC), data centres, switching centres, Radio Access Network, microwave and fibre transmission network, IP network, and Company’s platforms.

2. Network performance and optimization.

3. All technical aspects of interconnect

4. Management of third party suppliers such as ISPs VSAT, operators, etc.

5. Creation, measurement, implementation and delivery of the company KPI’s.

6. Management and governance of the MSP (Managed Service Partner) and other contractors

Providing technical support to the Head of Corporate Services on regulatory and commercial matters



Give direction and leadership to the network and IT operations team and manage their performance



Planning of network for all in-country operations, as per the budget through the selection and appointment of local contractors and vendors.



Negotiating with operators and infrastructure providers for the leasing/sharing of passive infrastructure.



Planning of network expansions based on business plans and traffic growth.



Providing any other ad hoc duties assigned to you from time to time by the Chief Technical Officer or any other person appointment by the company for this purpose.



4. Title of position: Manager Network

Manage the integration of LET, CDN, VAS Enterprise network and Transmission

Provide high level support for LTE, CDN, VAS, Enterprise network and Transmission

Design, rollout and support all Company’s LTE corporate/M2M APN Networks

Provide input into the Risk Management process and ensure that all risks within the LTE, CDN, VAS Enterprise network and Transmission are updated on a regular basis;

Manage the quality assurance for the Network

Ensure that the enterprise network infrastructures are up and running

Perform routine audits of systems and software and perform all backups

Apply operating system updates, patches and configuration changes

Responsible for installing and configuring new hardware and software

Adding, removing or updating user account information, resetting passwords, etc.

Responsible for Network security

Troubleshooting any reported problems

Analysing system logs and identifying potential issues with computer systems

Introducing and integrating new technologies into existing data centre environments

Co-ordinate projects for Networks department through the Program Management division

Generate and evaluate technical documentation

Compile reports and recommendations

Providing any other ad hoc duties assigned to you from time to time by the Senior Manger: Networks or any other person appointed by the Company for this purpose.

The others are

a. Rollout manager

b. Radio Optimisation expert

c. Optical fiber expert

d. IP expert

5. Title of Position (SALES POSITION): Technical Sales Support



1. Technical Sales Support (X9)

Job Summary:

This role will be responsible for providing pre-sale and post-sale technical support services to the sales team in dealing with existing and potential customers and ensuring that customer queries are resolved efficiently and effectively within the agreed service level agreements. Some of the duties and responsibilities include but are not limited to:



Duties and responsibilities:

Pre- Sales Technical Support:

· Perform functional testing of User equipments form the warehouse to ensure that the devices are performing optimally prior to selling to customers and ensure that no underperforming device is sold to a customer

· Assist the products team in field testing and performance analysis of new products



Post-Sales Technical support:

· Provide professional and effective technical support to the sales team to ensure that customer expectations are met particularly in terms of quality (experience) and timeliness in line with agreed SLAs.

· To effectively deal with all support calls, investigating and responding to queries and ensuring successful conclusion within the shortest time possible.

· Troubleshoot connectivity issues experienced and reported by customers together with the sales and networks teams and ensure that service level agreements are adhered to.

· Test user equipment returned from the field for failure and assess whether they can be repaired, replaced under warranty, or replaced without warranty within agreed SLAs

· Provide support in deployment/installation of equipment at customer premises

· Manage issues assigned form the call centre related to Internet Service and User Equipment and resolve within agreed SLAs

Salary is very competitive, Qualified candidates should please forward CVs to ‘recruitment@stresertservices.com’ using the title of position applied for as the subject of mail. E.g ‘NETWORK OPERATIONS MANAGER’

Only experienced and qualified candidates will be shortlisted and invited for an interview.

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