"The Essential Skills for Customer Service Excellence"
An Open Training for Corporate Contact and Frontline Professionals
Duration: 2 days
Training Dates:
Group 1: Sat 7th & 14th Dec 2013
Group 2: Tue 3th & Wed 4th Dec 2013
Venue: CCSP Training Centre, 7 Ikorodu Road Lagos.
Join other Professionals from different organizations, discuss best practice and take your organization a step further! Get trained by qualified and experienced professionals with a passion for service excellence.

The course fee per participant: 45,000.00

Core Competencies addressed in the training:
-Customer service excellence (Hello How may I help)
-Communication with Customers
-Handling difficult customers and complaints
-Working customer service teams and team motivation
-Understanding the customer service processes
-Understanding customer experience

Who should attend?
-Contact Centre Professionals
-Sales and Marketing Representative
-Personal assistants and receptionist
-Order fulfillment professionals
-Secretaries and key account managers

Empower Your Staff Today!

To register: Call Doris: 08066585611, 08064835757
Email: customerservice@ccsponline, Web: www.ccsponline.net
click on the link below to view CCSP 2014 Corporate Training Calendar
http://www.ccsponline.net/wp-content/uploads/2013/10/CCSP-Calendar-Jan-June-2014.pdf