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"The Essential Skills For Customer Service Excellence" Training by DorisNnabue: 10:27am On Nov 12, 2013 |
"The Essential Skills for Customer Service Excellence" An Open Training for Corporate Contact and Frontline Professionals Duration: 2 days Training Dates: Group 1: Saturday 7th & 14th Dec 2013 Group 2: Tuesday 3rd & Wednesday 4th Dec 2013 Venue: CCSP Training Centre, 7 Ikorodu Road Lagos. Join other Professionals from different organizations, discuss best practice and take your organization a step further! Get trained by qualified and experienced professionals with a passion for service excellence. The course fee per participant: 45,000.00 Core Competencies addressed in the training: - Customer service excellence (Hello How may I help) - Communication with Customers - Handling difficult customers and complaints - Working customer service teams and team motivation - Understanding the customer service processes - Understanding customer experience Who should attend? - Contact Centre Professionals - Sales and Marketing Representative - Personal assistants and receptionist - Order fulfillment professionals - Secretaries and key account managers Empower Your Staff Today! To register: Call Doris: 08066585611, 08064835757 Email: customerservice@ccsponline.net, Web: www.ccsponline.net
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