Hotel Manager
Location: Port Harcourt
The candidate will be an Operations Manager reporting to the Chief Operating Officer
Job Description
*In conjunction with the C.O.O, determine the long-term strategic objectives of the business.
* Ensure business growth through directing and managing business operations activities to ensure these are delivered in accordance with the organisational strategy.
* Responsible for the oversight and management of the hotels
*Strengthen, grow and extend the hotel operations of the group.
* Drive service expectations for excellence in the guest experience
* Developing and executing action plans to improve P & L performance, revenue growth and implementing proactive recruiting and retention efforts for the hotel workforce.
Skills/Qualifications required:
*Demonstrate excellence & expertise in the fields of financial management, administration and operations, IT and corporate affairs.
* Demonstrate experience in the management of a team at a professional level.
* The minimum required qualification for this position is a relevant tertiary qualification.
* This position requires a minimum of 5 years of increasingly responsible positions
* A proven track record of directing and motivating individual management teams to achieve and exceed goals is required.
* Strong leadership, hands-on management style, cost controls, budgeting experience is a must.

Food & Beverage Supervisor
Location: Port Harcourt
The Food & Beverage Supervisor is responsible for providing supervision of Food & Beverage (F&B) staff while also being familiar with all job functions of servers, bartenders, and kitchen personnel. The F&B Supervisor will monitor and proactively supervise staff to maintain the highest quality of service levels for the Restaurant. A good knowlegde of food costing and cost management is desirable.

Qualities
• Previous Supervision Experience in Food & Beverage a must
• Possess a degree
• Effective interpersonal and oral communication skills
• Must be punctual, dependable and flexible to work evenings, weekends, and holidays
• Able to work under pressure & take initiative in a fast-paced environment
• Positive attitude and a willingness to learn
• Must have a neat appearance and be well groomed Team Player
• Computer Skills in Microsoft Office, e-mail, etc

Executive Housekeeper
Location: Lagos
Executive housekeepers will be in charge of overseeing the cleaning staff, creating their work schedules and ensuring that their cleaning is done in an effective and timely fashion
• Directs institutional housekeeping program to make sure clean, orderly, and also attractive conditions of establishment
• Possess a degree and experience of upward of 2-3 years in a similar role
• Establishes standards procedures for work of housekeeping staff plus plans work schedules for making sure adequate service
• Inspects evaluates physical condition of establishment and additionally submits to management recommendations for painting, repairs, furnishings, relocation of equipment and additionally reallocation of space
• Periodically inventories supplies equipment
• Organizes as well as directs departmental training programs, resolves personnel problems, and also evaluates employees performance working relationship
• Maintains records as well as prepares periodic activity personnel reports for review by management
• Coordinates activities with those of other departments
• May perform cleaning duties in cases of emergency or staff shortage.



Front Desk Manager
Location: Lagos
This position is responsible for supervising the operation of the hotel’s front desk; responding to and resolving customer complaints and concerns; and performing the tasks of a Front Desk officer, to include reservations, and guest check-in/out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, “energy-giving” attitude to be the bright spot in our guest’s day.
• Assist the Asst. General Manager with preparing Front desk officers work schedules and directing staff to adhere to schedules.
• Adjust schedules as needed to meet business demands.
• Perform assigned administrative duties such as daily reports, travel agent research, lost and found, rooming lists, office supply inventory, etc.
• Train front desk staff in technical duties, guest service skills, and telephone sales skills.
• Advise and consult with General Manager in situations of poor employee performance and/or improper employee behaviour that may require counselling and/or discipline.
• When applicable for a specific property, book group functions and meeting room(s) space.
• Serve as Manager-on-Duty in the absence of the General Manager.
• Process guest registrations, including the computation and collection of payment.
• Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures
• Maintain room status inventory.
• Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Send and receive telephone calls and facsimiles; sort incoming mail and messages.
• Conduct night audit as assigned.

Qualities:
• Previous hotel experience is required; supervisory experience preferred.
• Must be flexible in hours and days worked.
• Must be proficient in the use of common Windows-based programs, including Microsoft Word, Excel, and Outlook.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
• Must be able to work with sensitive and confidential material.
• Must be able to stand for long periods of time
• Must have sound judgment and discretionary skills and be able to work with little or no supervision.

If any of these jobs best describe you, send your CV to; collins.onukagha@genesisgroupng.com or vacancies@genesisgroupng.com with the Job Title and reference as the subject of your mail.