Handling Irate Customers and Difficult Situations

Distinguish your organization from the competition in the way it handles customer complaints.



Dear Professional,
Contact Centre Support Professionals (CCSP) in conjunction with Service Quality Institute (USA) brings to you the latest in the training series of the world’s number one customer service guru and the President and Founder of Service Quality Institute, John Tschohl.
The Training comes up this July and August 2014 with complete Participants manuals and CDs and is captioned:

“Handling Irate Customers and difficult Situations"

Course fee: N35, 000/participant.
Venue: 7 Ikorodu Road, Maryland Lagos.
Course Description: Handling Irate Customers and difficult situations
Duration: 2 days

Training Dates:
Groups Duration Date
Group A 2 days Wed 24th and Thursday 25th July 2014
Group B 2 days Sat 26th Jul & Sat 2nd Aug 2014.

Nominate your employees for this training, and enhance their service delivery skills. This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries.

In this Training, you will learn how to:
• Diffuse irate customer encounters
• Overcome difficult situations with customers
• Develop a routine to handle problems
• Recover following stressful encounters.

Who should attend?
• Contact Centre Professionals
• Sales and Marketing Representatives
• Personal assistants and receptionist
• Order fulfillment professionals
• Secretaries and key account managers



For Enquiries and Booking contacts: Call Ngozi|234-8032253999 or Sam|234-8028096294

Email:[email]customerservice@ccsponline.net[/email], Web: www.ccsponline.net

Thank you for Choosing CCSP Nigeria

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