I can’t begrudge an organisation when I don’t understand their business model or even the rationale for certain decisions. I can however very well comment on the process of delivering a service to customers and the eventual outcome.
Thinking about my encounter reminds me of the four fundamental principles or rules (if you may) that guides e-business products such as these mobile lines. They are Security, Convenience and Ease of Use and Timeliness. More from, www.kellyjoesteve..com seek knowldge to prosper.