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Nairaland Forum / Nairaland / General / Health / Customer Service Representatives at Smart Global Concept Lagos. (850 Views)
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Customer Service Representatives at Smart Global Concept Lagos. by Ladybrown(f): 7:13pm On Sep 09, 2014 |
Description: Customer Service Representatives. Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Job Duties: • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking. Minimum of SSCE. Mode of Entry/Application: Interested candidates should forward their CV and phone number to the email smartglobalconcept32@gmail.com, its strictly for lagos residents. |
Re: Customer Service Representatives at Smart Global Concept Lagos. by jerry20019(m): 9:20am On Sep 10, 2014 |
Are you sure it's not GNLD? cos this your minimum qualification is bizarre |
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