stagger:
Imagine. So this useless company as breeding thieves in their warehousing department. Please pay the aggrieved person back his 300k. What nonsense!

irohadis:


The insured and the un-insured can never be treated the same way anywhere in the world. That "useless company" is still the best local freight forwarding company in Nigeria by every measure. Rules are rules and if you have no respect for rules, it shows just how you will function when given responsibility. Insurance provides cover for risk. Do some research to understand what it means. If you have a valuable and decline to insure it against potential harm, you have effectively resigned to carrying that risk yourself. What is the point paying for insurance if you will get covered without buying it? Can you without bias say Nigeria is a place you can function without risk? The wharf rats steal all the time. The baggage handlers steal all the time ( I lost a $2000 camera lens on a Delta flight). The Customs officials are known for their corruption. Many individual citizens working in various fields of endeavour, are all looking for ways to cheat the system. Your politicians hold the tiltle. So don't get me started. The company creates jobs and the people who turn to stealing from it betray public trust. Thinking that you can bend the rules to serve your interest is a form of corruption. There is no point coming here to troll. The blackmail will get you nowhere. The company is sticking by its rules and has gone as far as is possible to address the issue. The insured and the un-insured can never be treated the same way anywhere in the world.

irohadis:
Dear valued Shippyme customers,

Some of you may be aware of the recent developments that have done much to damage our company and the image and service we worked so hard to build. Doing business in Nigeria is hard I must admit, but to say I am resolute, together with the best people on my team is a matter of fact. I want to convey my thoughts to you as the pillars of the growth of our organisation.

Over the past few months, some of you have fallen victim to the theft and loss of your items. I have been much troubled by the events as much as you are. It perplexed all of us. Unfortunately, the suspected cause is the most unlikely individual in our warehousing department in Lagos. This person has been removed from our employment and currently facing trial for the pains he has caused all of us. We have also significantly improved mechanisms for oversight in our logistics department to make sure nothing like this happens again.

You have complained about the inability to reach our customer service unit in Lagos, I agree with you that the development is unreasonable and apologise for the inconvenience. In addressing this issue we have completely replaced our customer service staff and added more phone lines to accommodate our growth. Be rest assured that none of your emails would go unanswered again.

In addition, we have reduced the price of our service to the lowest in the industry and we would match a valid lower price from any competition. The purpose of technology is to create efficiency. We have invested a lot in this area and it is time that we share the benefits with you. Our service charge can now be as low as 5% and shipping cost as low as $3.80. Going forward you can enjoy a much improved service delivery, the best web enabled service in the industry and the lowest costs. This is a promise.

Yours sincerely,

shrekandfiona:

@ irohadis, all these talk on insurance or not does not hold water. My question is whose responsibility to insure goods being sent on a flight? Isn't it the responsibility of the sender? In this case the sender is your organization shippyme.

In the US, nigeria and world over, no one boards a flight without paying for insurance. Any one or goods on an airborne flight is adequately insured because insurance cost has already been engraved in the flight fee. You can quote me anywhere

so please stop making excuses and refund the affected parties their full cash already. I will try not to engage you further on this but if my goods were part of the stolen/missing items, your company will be the one chasing me to collect my refund. Thank you

maryjames9:
I am calling all NIGERIANS to write to popular blogs LINDAIKEJI, LAILAIKEJi, PUNCH, VANGUARD, SAHARAREPORTERS, FACEBOOOK, and others to come to the aid of these NIGERIANS.

What is their offense? Despite the challenging economic condition of this country, the rate of joblessness and unempoyment, these yooung NIGERIANS have decided to go into business in order to make profits. They are most likkely just starting up their business and all for them to loose a whooping hundreds of thousand of naira in the hands of SHYPIMEE COURIER SERVICE. Which small business can survive this loss?

I APPEAL TOO SEUN, THE OWNER OF THIS FORUM TO DO THE NEEDFUL AND ENSURE THESE YOUNG ENTERPRENEURS get something better than just a useless CREDITS offered by SHIPPYME

I APPEAL TO SHYPIMEE TO ENSURE ALL CLIENTS PAY UP THEIR INSURANCE BEFORE ANY SHIPPING IS DONE. THAT WAY, THEY CAN COMFORTABLY SAY THEY WONT SHIP UNLESS INSURANCE IS PAID FOR ANY GOODS THEY SHIP

ALL SUSPECTING CLIENTS SHOULLD DOO BACKGROUND CHECKS AND TAKE WISE DECISIONS

Fashola4thSon:
Any news on the items with "custom clearning"

maryjames9:
I am calling all NIGERIANS to write to popular blogs LINDAIKEJI, LAILAIKEJi, PUNCH, VANGUARD, SAHARAREPORTERS, FACEBOOOK, and others to come to the aid of these NIGERIANS.
What is their offense? Despite the challenging economic condition of this country, the rate of joblessness and unempoyment, these yooung NIGERIANS have decided to go into business in order to make profits. They are most likkely just starting up their business and all for them to loose a whooping hundreds of thousand of naira in the hands of SHYPIMEE COURIER SERVICE. Which small business can survive this loss?
I APPEAL TOO SEUN, THE OWNER OF THIS FORUM TO DO THE NEEDFUL AND ENSURE THESE YOUNG ENTERPRENEURS get something better than just a useless CREDITS offered by SHIPPYME
I APPEAL TO SHYPIMEE TO ENSURE ALL CLIENTS PAY UP THEIR INSURANCE BEFORE ANY SHIPPING IS DONE. THAT WAY, THEY CAN COMFORTABLY SAY THEY WONT SHIP UNLESS INSURANCE IS PAID FOR ANY GOODS THEY SHIP
ALL SUSPECTING CLIENTS SHOULLD DOO BACKGROUND CHECKS AND TAKE WISE DECISIONS

irohadis:


Thanks for your comments. When users make a booking on our site, the insurance is selected by default. It would take a deliberate effort to decline it. We can't make it mandatory because some people would rather save the money and take the risk. Prior to this episode, we had close to zero claims for theft. The small number of claims were for items damaged in transit. The specific complainant here has 20 (twenty) transactions with Shippyme with one requiring a claim. That is a 5% accident rate for him. Our insurance charge mirrors that at 6% and we have now reduced it to 4% because Shippyme has a lower accident rate in general. We can't force people to buy insurance. When I go to the post office in the US, they always ask, not only if I need insurance, but what extent of coverage. The more expensive ones offer more cover. If I decline it, I am on my own. Each time I make the decision based on the value of what I am sending. If it is just some paper, I decline. But for a couple of hundred dollars worth of things? It is a must. Shippyme exists because US vendors are reluctant to ship directly to Nigeria and those who do use DHL, Fedex and UPS which are very expensive. The reason they are reluctant to ship here is because of a fear of security and costly claims. Shippyme steps in and makes it very easy and affordable. The rules we have set are contingent on the nature of the operating environment. It is the most viable way we can offer this kind of service and value. Thousands of Nigerians have used Shippyme - dozens of people everyday. If Shippyme does not deliver, it would not remain in business and support all its infrastructure.

irohadis:


Thanks for your comments. When users make a booking on our site, the insurance is selected by default. It would take a deliberate effort to decline it. We can't make it mandatory because some people would rather save the money and take the risk. Prior to this episode, we had close to zero claims for theft. The small number of claims were for items damaged in transit. The specific complainant here has 20 (twenty) transactions with Shippyme with one requiring a claim. That is a 5% accident rate for him. Our insurance charge mirrors that at 6% and we have now reduced it to 4% because Shippyme has a lower accident rate in general. We can't force people to buy insurance. When I go to the post office in the US, they always ask, not only if I need insurance, but what extent of coverage. The more expensive ones offer more cover. If I decline it, I am on my own. Each time I make the decision based on the value of what I am sending. If it is just some paper, I decline. But for a couple of hundred dollars worth of things? It is a must. Shippyme exists because US vendors are reluctant to ship directly to Nigeria and those who do use DHL, Fedex and UPS which are very expensive. The reason they are reluctant to ship here is because of a fear of security and costly claims. Shippyme steps in and makes it very easy and affordable. The rules we have set are contingent on the nature of the operating environment. It is the most viable way we can offer this kind of service and value. Thousands of Nigerians have used Shippyme - dozens of people everyday. If Shippyme does not deliver, it would not remain in business and support all its infrastructure.

maryjames9:
Ok then,thanks for the clarification. I have used Shypimee before and i got my package, though a week late. I do biz that involve frequent shipping and most times i get cash from clients before shippping. I just cant imagine the embarassment,loss of trust,credibility,harassment that you risk to face when clent's goods gets stolen or not delivered in time. I'l give you a "B" based on my past biz with you but please my advise is either try to enforce insurance on all shipments or ensure security of customer's goods insurance or no insurance. However, as regards the affected clients, please fortify your warehouse with enough security and give them better than just CREDITS. This is 300k we are talking about! Thank you

maryjames9:
Ok then,thanks for the clarification. I have used Shypimee before and i got my package, though a week late. I do biz that involve frequent shipping and most times i get cash from clients before shippping. I just cant imagine the embarassment,loss of trust,credibility,harassment that you risk to face when clent's goods gets stolen or not delivered in time. I'l give you a "B" based on my past biz with you but please my advise is either try to enforce insurance on all shipments or ensure security of customer's goods insurance or no insurance. However, as regards the affected clients, please fortify your warehouse with enough security and give them better than just CREDITS. This is 300k we are talking about! Thank you

euwajeh:
@maryjames9 No shipping company can false any customer to add insurance, It is left for the customer to add it if he or she wants. It is always advisable when sending a high valued item always add insurance. You can Google DHL,UPS and FEDEX terms and conditions about their insurance policy. When you are sending high value items always add insurance. I was once a victim but I have learn my lesson. To me I prefer shippyme than proud guy. Please let's stop these blackmail about the company. For the guy of 300k I hope all parties we settle this week.

maryjames9:
Ok then,thanks for the clarification. I have used Shypimee before and i got my package, though a week late. I do biz that involve frequent shipping and most times i get cash from clients before shippping. I just cant imagine the embarassment,loss of trust,credibility,harassment that you risk to face when clent's goods gets stolen or not delivered in time. I'l give you a "B" based on my past biz with you but please my advise is either try to enforce insurance on all shipments or ensure security of customer's goods insurance or no insurance. However, as regards the affected clients, please fortify your warehouse with enough security and give them better than just CREDITS. This is 300k we are talking about! Thank you

irohadis:
Insurance is a % of declared value and the shippyme system does the maths for you. Insurance for goods of 25K will only be 6% before and 4% now of 25K. You can never get anything different. Try it on shippyme.com live. It is automated. 15K insurance for goods of 200K is 7.5% and more that Shippyme ever charged. Shippyme is cheaper is you know maths.

maryjames9:
I have always have this sentiment in healing with nigerian courier services because they are all desame. A business owner invested his hard earned money to buy goods andd impport it to nigeria thorough your courier. He has put a level of trust in you and you turn around and betray that trust he put in you by makking you handle his business. What happens to the money oof customers or clients? what happens to his own business that he has set up? You guys are only interested in protecting your own business and damn the consequences. Not even willing to pay himm some cash at least 50 percent or 75 percent of the cash he has lost. I am a client of yours but you have unfortunately lost my customership and that of those i have introduced to you.

I sympathise with those guys who have had their goods missing in action, courtesy of SHYPIMEE SCAM called insurance. WHy would i pay insurance for any products when i intend to do business with the product and maximmize my profit? SHYPIMEE should take the responsibility foor employing untrusted staff to monitor their warehouse. They should do all they can to pay up the money oof all those who have had their goods missing from their warehouse. And if thnney do not, the concerned people should come together and sue them to court. NIgerias should start making these bad eggs coompany who are not willing to take responsibility for thiings put in their care

Mr irondis or whatever name you call yourself. KIndly look at this from a holistic point of view. Assuming as a business man, clients entrust 300k in your hands to help them purchase some items. You then employ a courier service too ship those items from united states to NIgeria for sell. All of a sudden, those items get lost in the hands of the courier service and all they coourier service tells you is that since you do not pay for insurance, you would have CREDITS transfered in your shipping account. How do you explain that to those who had entrusted their money in your hands? Hoow? BY telling them that thney should pay anoother mooney too ship items from U.S and have their free credits. That is simply disgusting as you would either have yourself loocked up foor years before you say dah by your clients.

I am using this medium to tell other unsuspecting clients and NIGERIANS to help make this SHYPIMEE of a company presurred to refund all lost money back to affected clients.