Tylenol:
Thought it took 6 to 8 weeks to deliver via ocean freight?

Bought some baby clothes from Carter's in August and while the weight was about 6 pounds, the chargeable weight was like 15 pounds causing the shipping fees to be about $80. I opted for shipping by sea seeing as that cost $47 total and paid on 26th of August. 6 - 8 weeks? No problem. Baby is not here for another 12 weeks.

On 22 September, I received a notification that the goods had been shipped and would arrive Nigeria October 27. Following clearing, sorting and local delivery, I should receive my goods on November 23. A bit nervous but all well and good. If they deliver on time, we have one week to spare. That is if the baby does not come early. Now, I just found out that the estimated arrival of the container of October 27 is to Spain! it will arrive Tin Can on November 12. Adding an estimated month for clearing, sorting and delivery as STMD has stated, ETA on the shipment is December 10 or thereabouts. A whole 14 weeks after payment.

Shoptomydoor, is this correct or am I missing something here. Let me know the truth please so that I can begin to make alternative arrangements.

Tylenol:
Shoptomydoor

ETA is an estimate of course, but checkout the difference between 6-8 weeks and 14 weeks. Haba! That's double. I chose to ship via ocean as it wasn't urgent at that time and even if it had taken 10-12 weeks I would have been fine. Anyways, the order number is 77049.

yinchar:
Hi @Shoptomydoor. This is my first time I will be using your services. I want to buy some few things from Aliexpress, and seems most sellers are not delivering to my china warehouse address. What is your advice regarding this, which of my warehouse address did you suggests to people buying from Aliexpress for onward delivering to Nigeria. Thanks.

henryskywalker2003:
Dear Nduka and STMD

I and a host of others have previously complained about the measurements and weights you adopt for our shipments sent thru your company. In my last case, I complained that the dimensions that you quoted was quite larger than was expected. This was due to the fact that the item in question was an earpiece and wasn't in any retail packaging. I uploaded the picture of the item here and the huge dimensions that you gave me as the actual dimensions and you promised to look into it and get back to me. After doing so, you amended the values but the difference was still much and I was getting frustrated with the back and forth, so I told the lady that I will take a measurement of the package when it does arrive.

Fast forward to today. I have gotten the item and taken measurements but my work schedule hasn't given me much time to come around and write this. So, I will be very brief and simply upload pics of the items while I took very rough measurements and also pics of the dimensions which you quoted and used to bill me.

From the pics, you can see my measurements weren't accurate and I allowed a bit of space as an error margin and yet even with that, one can see that it still falls short of the measurements you quoted. 6.5 x 5.5 x 1.0inches against the 9.0 x 7.0 x 1.0 inches that you billed me with.

This makes me wonder if this is being done consciously by the management or that your workers are simply in a hurry and therefore do a terrible job. I'm inclined to believe it is the later given the mistakes and errors I have been seeing lately from you guys.

I don't intend asking for refunds or anything, I only ask you to put your house in order before it gets worse. You may think you have met 99% customer's satisfaction but trust me, there is always room for improvement.

Henry.

pinkydee13:
I have tried to be a looker and just read through people's comments though I have had several issues with this company but I just kept patronizing them....but I had the last straw last week. I got items delivered into my U.S warehouse last week ,all personal items my kids socks,polos,toys,seat etc. all the items in the warehouse grew up to (Actual weight 38lb ,billable weight 111lb .
Believe me I was shocked and asked for the items to be repackaged . I specifically asked the customer service lady if it would save me some money and she guaranteed that it would. And then I was told that they had to re-inventory all the 16 deliveries at $4.99 per delivery charging me almost $80 . I agreed to this hoping that the shipping charges would drop. At this time my shipping bill was already $399. I still went ahead to acknowledge $5.99 for repackaging and then BAM! The shock of my life...after consolidation and repackaging the cost went higher from $399 (not consolidated) to $476 (repackaged and consolidated) (Actual weight 40.3lb,billable weight 132.81lb) bringing my bill to $614 ....
I will make sure shoptomydoor doesn't do this to any one else. This is a scam and it has to stop . It has to stop. I am not paying a dime till they reverse all that was done.

Please find a solution to this price hike done by your staff ,it is unfair. #NG46403

henryskywalker2003:
Dear Nduka and STMD

I and a host of others have previously complained about the measurements and weights you adopt for our shipments sent thru your company. In my last case, I complained that the dimensions that you quoted was quite larger than was expected. This was due to the fact that the item in question was an earpiece and wasn't in any retail packaging. I uploaded the picture of the item here and the huge dimensions that you gave me as the actual dimensions and you promised to look into it and get back to me. After doing so, you amended the values but the difference was still much and I was getting frustrated with the back and forth, so I told the lady that I will take a measurement of the package when it does arrive.

Fast forward to today. I have gotten the item and taken measurements but my work schedule hasn't given me much time to come around and write this. So, I will be very brief and simply upload pics of the items while I took very rough measurements and also pics of the dimensions which you quoted and used to bill me.

From the pics, you can see my measurements weren't accurate and I allowed a bit of space as an error margin and yet even with that, one can see that it still falls short of the measurements you quoted. 6.5 x 5.5 x 1.0inches against the 9.0 x 7.0 x 1.0 inches that you billed me with.

This makes me wonder if this is being done consciously by the management or that your workers are simply in a hurry and therefore do a terrible job. I'm inclined to believe it is the later given the mistakes and errors I have been seeing lately from you guys.

I don't intend asking for refunds or anything, I only ask you to put your house in order before it gets worse. You may think you have met 99% customer's satisfaction but trust me, there is always room for improvement.

Henry.

shoptomydoor:


Thank you for choosing Shoptomydoor for your shopping and shipping needs.

henryskywalker2003:
Dear Nduka and STMD

I and a host of others have previously complained about the measurements and weights you adopt for our shipments sent thru your company. In my last case, I complained that the dimensions that you quoted was quite larger than was expected. This was due to the fact that the item in question was an earpiece and wasn't in any retail packaging. I uploaded the picture of the item here and the huge dimensions that you gave me as the actual dimensions and you promised to look into it and get back to me. After doing so, you amended the values but the difference was still much and I was getting frustrated with the back and forth, so I told the lady that I will take a measurement of the package when it does arrive.

Fast forward to today. I have gotten the item and taken measurements but my work schedule hasn't given me much time to come around and write this. So, I will be very brief and simply upload pics of the items while I took very rough measurements and also pics of the dimensions which you quoted and used to bill me.

From the pics, you can see my measurements weren't accurate and I allowed a bit of space as an error margin and yet even with that, one can see that it still falls short of the measurements you quoted. 6.5 x 5.5 x 1.0inches against the 9.0 x 7.0 x 1.0 inches that you billed me with.

This makes me wonder if this is being done consciously by the management or that your workers are simply in a hurry and therefore do a terrible job. I'm inclined to believe it is the later given the mistakes and errors I have been seeing lately from you guys.

I don't intend asking for refunds or anything, I only ask you to put your house in order before it gets worse. You may think you have met 99% customer's satisfaction but trust me, there is always room for improvement.

Henry.

shoptomydoor:
Hello Henry,

We have tried contacting yoiu severally to exaplain the shipping cost and how we take dimensions to know avail. This link will further explain in the details our actual weight:https://www.shoptomydoor.com/my-shipping-cost.html.
Thank you for choosing Shoptomydoor.

henryskywalker2003:


Really? You have? Are you being for real here? Why are you lying? Since when has one phone call translated into "severally"? Please, in that case, let us assume that I'm a dummy and kindly explain it to me why the same product was quoted with different dimensions over different times that I bought that product. You can see the two pics that I uploaded showing the 1st and 2nd time I got that item. Kindly explain the disparities between the two here publicly and stop claiming that you called to explain cos you didn't. What your CC guy tried to do was to repeat what was written on that link which is something I already know a long time ago and isn't applicable here.

shoptomydoor:
Hello Henry,

Yes we tried to put a call through to you several times before our last post here but could not reach you. However, if our customer service has been able to contact you after that then we expect that by now you should understand that we did not charge you based on those dimensions but by the actual weight of your item. If you have other problems with our service please send us a detailed email and we will take actions on it. Also, if there was an error in the measurement which of course you were not charged for please note that human errors occur and that can be easily taken care of as it is a minor issue.

If you were charged for the wrong dimensions that would have been totally wrong of course we would have corrected and refunded the difference in the cost to you, but as it is it was a minor error and again you were charged based on the actual weight of your item and not its dimensions.
In future please send emails to contact@shoptomydoor.com or call 0700 800 8000.

Thank you.

henryskywalker2003:


True, I was charged with the actual weight and not the dimensional weight. But this isn't the first time there has been an error in measurements. The last one that happened, I was charged based on it. I may have been charged on this if the contents were something else or maybe if I didn't have the option to have my items inventoried enabled. Either way, it still points to the same issue I and others talked about here a couple of times. There is something wrong in the way that measurements are taken at your warehouse. This has been an issue in the past and is still is. It wouldn't hurt you guys if you do a review of it and know how best to solve it.

I rest my case.

shigoslim:
@shoptomydoor


please am confused and really fed up about your service and package delivery to nigeria. I order some items in my warehouse since 27th of october up till date never heard anything concerning my items after numerous message. is this how your promise us to enjoy your unbeatable service. infact i felt like not having anything with you guys again. my order ID #75345 , please i really need information why i have not receive my package here in nigeria , seriously concerned, please kindly look into it.

shoptomydoor:
Hello Doyin,

Thank your participating in the promo $20 flat rate shipping. We apologize for the delay that you experienced during this. We have looked into the issues you raised and from our record we can see that your purchases were delivered to our warehouse from 8th of July to 15th of July. We also see that your payment was made on the 28th of July. However, our scheduled container for that month (July) had already left on the 20th of July, therefore, your shipment could not meet the container that sailed in that month, equally we had lots of orders to leave with the next container scheduled to leave in August and since there were others that had been processed before yours we had to consider all those who already paid before yours.
As we have already communicated to you via our customer service, your shipment is in our scheduled September container which is already in transit; it is estimated to dock at the end of September and will be delivered to you as promised.
Again as we already promised we intend to make this up to you and your baby, knowing how much the items matter to you. Please give us time on this; we regret the inconveniences this has caused you.

engrbrume:
I started using shoptomydoor when it was known as American airsea cargo. They have satisfied me more than they have annoyed me, and I see efforts made by them to provide a better service. I've shipped large and small items.

shoptomydoor:
Hello Henry,

Yes we tried to put a call through to you several times before our last post here but could not reach you. However, if our customer service has been able to contact you after that then we expect that by now you should understand that we did not charge you based on those dimensions but by the actual weight of your item. If you have other problems with our service please send us a detailed email and we will take actions on it. Also, if there was an error in the measurement which of course you were not charged for please note that human errors occur and that can be easily taken care of as it is a minor issue.

If you were charged for the wrong dimensions that would have been totally wrong of course we would have corrected and refunded the difference in the cost to you, but as it is it was a minor error and again you were charged based on the actual weight of your item and not its dimensions.
In future please send emails to contact@shoptomydoor.com or call 0700 800 8000.

Thank you.