United African Company (UAC) has mentioned that Mr. Biggs’ outlets nationwide with poorly maintained premises and those that their services do not comply with the laid down standards would be shut down.

As part of improving the services of the outlets improved services and menus would be introduced nationwide at the end of October.

Eustesia Ogunsusi, the Acting Marketing Manager, UAC restaurants said this while reacting to questions about the poor outlook and service in some Mr. Biggs outlets in Lagos. She said this was usually the trend of big franchises but she promised that UAC would make that change as plans to shut down outlets not properly running had been put in place.

Ogunsusi said, “Although we had gone full franchise since 2012 and the connection UAC has with Mr. Biggs is in the ownership of the brand name, we have a strong relationship with the operators of the restaurants and we regularly monitor their progress. We have a compliant team who visit them and we organise regular trainings for them, all in an effort to ensure that they are relevant in the environment and they meet the standards specified by UAC. We are working on a lot of improvements for the outlets. From the end of this month, a new set of menus will be launched and the outlets will start wearing a new look. A lot of outlets will be shut down if we find out that they are not complying with the quality and standard of service stipulated by the UAC”.

She said the UAC team had implemented corporate social responsibility programmes in secondary schools around Lagos so as to connect with more customers.


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