Customer Service Manager At Xpertstroke Nigeria Limited

Job Description:

* Communicate courteously with customers with telephone, email, letter and face to face
* Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
* Handle customer complaints or any major incidents, such as a security issue etc
keep accurate records of discussions or correspondence with customers
* Analyse statistics or other data to determine the level of customer service your organisation is providing
* Develop customer service procedures, policies and standards for your organisation or department
* Meet with other managers to discuss possible improvements to customer service
* Involve in staff recruitment and appraisals
* Train staff to deliver a high standard of customer service
* Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
* Other responsibility will be assign by management from time to time


Job Requirements
Preferred skills

Very confident, strong communication skills (Oral and written)
Good Knowledge of Word, Excel and PowerPoint and other relevant software
Strong business planning skills.

Qualification and Experiences

HND/BSc in Business Administration, Psychology or relevant degree
A postgraduate degree will be an advantage
Experience in a print packaging or manufacturing will be an added advantage

Remuneration
Salary: NGN80, 000 – NGN100, 000 (depending on experience)

Method of Application
Candidates should forward their detailed CV to xpertstroke@gmail.com.
Only shortlisted applications will be considered.

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