Responsibilities:
• Responsible for acting as a liaison between customers and companies.
• Assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• Resolve customer complaints via phone, email, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Act as the company gatekeeper.
• Attempt to persuade customer to reconsider cancellation.

NB: interested persons should send his/her cv to
'"hr.suretrackcontractsservice@gmail.com" before the end of 2 weeks after this post.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.
Qualifications and Requirements:
• Minimum of HND in any relevant field.
3-5 years experience.
• Excellent communication and interpersonal skills

I'm interested... Location please!