Our client who is one of the leading dry-cleaning outfits, with branches in Lagos, Abuja and spreading across Nigeria is in need of a Customer Service Manager.
Find below the Job profile and kindly forward to anybody that you know might be interested in the job opening.
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Job Title: Customer Service Officer
Location: Abuja

Job description:
• Communicate courteously with customers with telephone, email, letter and face to face
• Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Handle customer complaints or any major incidents, such as a security issue etc
• keep accurate records of discussions or correspondence with customers
• Analyze statistics or other data to determine the level of customer service your organization is providing
• Develop customer service procedures, policies and standards for your organization or department
• Meet with other managers to discuss possible improvements to customer service
• Involve in staff recruitment and appraisals
•Train staff to deliver a high standard of customer service
• keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
• Other responsibility will be assign by management from time to time

Preferred skills
• Very confident, strong communication skills (Oral and written)
• Good Knowledge of Word, Excel and PowerPoint and other relevant software
• Strong business planning skills.

Qualification and Experiences
• Must have a Bachelor degree in Business Administration, Psychology or relevant degree
• A postgraduate degree will be an advantage
• Experience in a dry-cleaning outfit will be an added advantage

Remuneration
Salary: NGN80, 000 – NGN100, 000

Application Deadline:
22nd January, 2015

Method of Application
Interested and qualified candidates should fill and submit the application on:
https://docs.google.com/forms/d/1uz3nxBvlR28AUu3oKXdFG6L3f9xup3sFmbcPYbPt8oA/viewform

For further Enquiries
JobMag Centre,
254, Herbert Macaulay Way, Alagomeji, Yaba, Lagos.

After spending time feeling the form on this site to submit its not responding

freeboy604:
After spending time feeling the form on this site to submit its not responding

try it now...mine submitted once