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HOW TO MAKE YOUR CUSTOMERS FALL IN LOVE WITH YOUR BUSINESS

Happy customers are usually the greatest
evangelists for your brand. They will quite happily
spread the word about how much they love your
business and tell everyone exactly why they like it
so much, whether it be via social media or speaking
to their friends in person.
The difficult part is making your customers want to
shout from the rooftops about how much they love
your business. For this to occur, you have to make
them fall in love with your business in the first
place.
Here are great ideas for making your customers love
your business, ranging from treating them like a
partner in the direction you take and building trust
with them.

1. Give your customers the right treatment
Happy customers who get their issue resolved tell 4
to 6 people about their experience. So that’s a way
to significantly influence the word of mouth about
your business. Don’t act as a nameless or faceless
business; genuinely talk with your customers as a
person representing the business. Address your
customers by name, and tell them your name at the
very beginning of your interaction.

2. Respect Your Customers
It’s very important to be respectful of a customer’s
mood when trying to resolve an issue they have with
your company.
Keeping your patience is key to giving your
customer the time to air out their issue. And, in turn,
it creates the opportunity for you to help resolve the
issue and make them comfortable. The more
comfortable the customer is the more likely they’ll
share valuable feedback that can help prevent
similar issues from occurring again in the future.

3. Always Listen
It’s important to truly listen. When listening to your
customers, take into account what changes your
organization should make from this feedback, and
then follow through. Your customers are the
lifeblood of your organization, and not dealing with
the reasonable requests could cause backlash.
Use the following methods to gather feedback from
your customers:
Surveys
Focus Groups
Observation
Point of Sale
Customer Service
Social Media
Communities and Groups
Email and Web Forms

4. Treat your Customer as Valued partner
Take your customer’s feedback seriously and act
upon reasonable requests. What’s the point of
listening if you’re not going to act on that feedback?
Make sure it’s clear that you want your customer’s
feedback and that your business truly values them
as a partner.

5. Never forget to say “Thank You”
Last, but certainly not least, always say “Thank you.”
As many as 3 out of 4 customers say they have
spent more with a company because of a history of
positive experiences. Kindness and gratitude for a
customer’s business is an undeniable way to further
enchant them for the long term.
Craft every thank you sent out from your company to
be specific to the customer, relevancy is key. Be as
appreciative as possible to your customers for
taking the time to go through the process of
resolving their issue. Finally, follow up with a good
old fashioned “Thank you.”

Do you employ these tactics in your small biz?

Here i will be unleashing some tips on how you can survive in the computer biz centre. Pls, stay tuned.