I placed an order for an Innjoo Tablet T1 on the 19th of December 2014 with order number 308677966 from Jumia Nigeria and the sum of 16,999 naira was debited fron my bank account because i paid for the product online through Jumia's online transaction platform and with my Zenith Bank Naira Master Card. An hour later i got a confirmation email for a failed order and after placing several calls and sending several emails for over 4weeks, Jumia Nigeria keeps giving me the same perfectly reharsed speech of "kindly excercise patience with us while we resolve this as soon as possible", "We appreciate your patience and understanding", "you will be notified on the next line of action", with their calls and emails. Till today i haven't been refunded and neither have i even been given an update concerning the issue.

bros sorry abt the fuckup but POD(pay on delivery) the the most secured and reliable way to transact with them

We ve alwys advised on payment on delivery

Go to your bank and put in a complaint that you were debited for a failed transaction and ask them to reverse.