Description
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Adexen is a global Human Ressources Company providing business services in Europe and Africa.
We support companies in all industries in the fields of HR, Legal, Finance, Sales & Marketing, Engineering and Supply chain.
Technical Manager
Job TypeFull Time
QualificationBA/BSc/HND MBA/MSc/MA
Experience6 years
Job FieldEngineering / Technical
Company
Our client is a multinational food-products manufacturing company that produces dairy products, bottled water, cereals, baby foods and yogurts.
Job description
The Technical Manager will control all aspects of technical activity for the site.
The Technical Manager will work closely with the Factory General Manager & Functional Heads to ensure all aspects of technical policy & procedures are understood, communicated and implemented.
The role holder will also be instrumental in driving standards to meet requirements.
The Technical Manager will be responsible for all individuals at each site in the following technical areas:
Preventive maintenance
Repairs
Cost control
Staff utilization & training
Ordering of spare parts and equipment
Factory maintenance and maintenance planning of equipment and machinery (predictive and preventative maintenance)
Predictive & preventative maintenance of other equipments country wide:
Trucks & trailers
Distribution equipments
Freezers & Coolers
Distribution centres / Cold stores
All company Vehicles
Buildings
Requirements
Bachelor/Master degree (or equivalent) in Engineering or Technical Management
A minimum of 6 years of relevant experience as a Technical or Maintenance manager, within similar industry in African Countries is essential.
Demonstrable evidence of personal success and proven track record
Ability to interface with all levels of personnel
Strong leadership. Excellent Customer Service skills,
Communications skills
Good presentation and interpersonal skills
Fluent English is mandatory


Service Delivery Manager
Job TypeFull Time
Qualification
LocationLagos
Job Field
Company
Our client is a state of the art, Tier III certified data centre offering vendor-neutral colocation services
Job description
Accountable for managing service delivery for all the companys’ Channel Partners
Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used
Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base
Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with the companys’ Service Delivery governance guidance
Ensures resources, capabilities and capacity to meet both existing and new business demand
Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
Oversees the integration of all service delivery units and constantly improves the quality and inter-working of the whole ‘virtual’ service team, including other service partners and suppliers to ensure a seamless end-to-end delivery of service for clients
• Ensures robust tools and – where relevant – technological platforms are in place to support customer environment and best service solution
Motivates, develops and mentors other service delivery employees and managers where relevant
Maximize channels partners growth opportunities
Champions team working, re-use, knowledge sharing and promotes the increased use of shared services capability
Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offers)
In conjunction with the Business Development Manager, defines requirements for new services in line with service line strategy, ensures such offerings are professionally introduced, accepted and deliverable.
Requirements
A degree in engineering, telecommunications or equivalent.
Minimum 8 years’ experience
Professional experience in the areas of Data Centre Operations Management and IT infrastructure as well as knowledge of ITIL.
Currently Data Centre Managed Services or Service Delivery Manager in the IT infrastructure or telecoms business
Must possess demonstrable and measurable success in a similar role in a challenging environment
Strong client focus – ability to operate at prime customer contact level typically at senior manager/director level
Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment
Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment
Strong commercial and financial awareness, monitoring, and budget ownership
Experience in outsourcing bids, from pre-sales to successful implementation, preferably in an international setting
Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
Systems and IT literate
Proven experience of contract negotiation and supplier management; experience of successfully integrating customer and operational requirements into supplier relationships.

Category Manager
Job TypeFull Time
QualificationBA/BSc/HND
Experience5 years
Job FieldAdministration / Secretarial Sales / Marketing
Company
Our client is an E-commerce site backed by a foreign investment firm launching in Nigeria
Job description
Establish strong and long term relationships with business owners dealing with properties/cars/motorbikes or furniture
Successfully convince clients to use our services
Maintain relationships with business owners to ensure that they are happy with our site services
Assist and train business owners to upload advertisements on our site
Ensure that business owners purchases premium and paid products from our services
Perform according to monthly defined Key Performance Indicators (KPIs)
Conduct daily and weekly reporting to your manager
Requirements
A relevant university degree in business, or equivalent
Minimum 5-10 years of experience in similar role in related industry
Extensive experience running a large field sales operations of 100-200 people
Ability to analyse and accurate conclusions to support category decisions based on key data is essential
Strong people management skills and the ability to manage and persuade at all levels of the company is essential.
Have good people skills and be able to easily establish a rapport with a wide variety of people from diverse backgrounds at all levels of employment.
Strong mathematical and analytical skills
Excellent communication skills. Oral and Written

Method of Application

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