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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Massive Graduate Recruitment For Call Centre Consultant Jobs In Lagos, May 2015 (1483 Views)
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Massive Graduate Recruitment For Call Centre Consultant Jobs In Lagos, May 2015 by skoles007(m): 6:04pm On May 07, 2015 |
Industry Banking Specialization Nil Company Name To be disclosed Minimum Qualification HND Required Experience 1 - 3 years Available Slots 40 Slots Application Deadline 18th May, 2015 Job Description To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact. Responsibilities - Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging. - Take customers' orders, provide a quotation, arrange a service call or resolve a technical query by telephone. - Make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest. Qualifications and Requirements - Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. - They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers’ questions. - They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently. - They must be able to FLUENTLY speak two major Nigerian languages (must speak 2 out of the three; Igbo, Yoruba and Hausa). Qualifications: - First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline. - Minimum is second Class Lower Division/ Lower Credit. - Minimum of 0-3 years relevant work experience in customer service/call centre related roles. - Age: Maximum of 34 years. Click here to apply http://www.surejobsng.com/2015/05/graduate-call-centre-consultant-jobs-in.html |
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