How reliable, safe and secured is online shopping? I ordered a refrigerator from Konga toward the end of March this year, which was delivered on the 1st of April, but the item was dead on arrival, I mean it didn't power at all when plugged, is that not a fake product? I have since returned it on their instruction, but up till this very moment that I am writing this piece, they have not replaced it. They don't even communicate with me at all, when I call, it's always 'we are sorry, we would get back to you' which they never do, is this '419' or what? What can I do next? For verification of my order, my name is Nathaniel Jande, 08034731995. KONGA, NEVER AGAIN!