Our client, a 5 star hotel situated in the heart of Victoria island, Lagos urgently requires the services of the following:

1. Bar and Restaurant manager

Responsibilities:

• Manage the restaurant and bar business including sales
• The manager will supervise and coordinate activities in the Restaurant and Bar
• Optimize the supply chain and make maximum use of raw materials
• To maximize opportunities for departmental sales and profit and other related targets
• Maximize restaurant and bar occupancy Responsible for the smooth running of the Bar & Restaurant Department in line with company standards of Procedures, predetermined budgets and all relevant legislation.
• Employee Relations & Performance Management of the Bar & Restaurant Team with the assistance of the HR Department.
• Supervise the activities of all Bar & Restaurant team to ensure all team members are aware of their responsibilities and are performing all duties to a consistently high standard.
• The Management of all stock level’s within the Department in line with Departmental Budgets
• To work with the Head Chef and Senior Managers on menu planning through monitoring of food sales and introducing new menu ideas.
• Management of cash handling procedures of department in accordance with company policy.
• To communicate our services and facilities to guests as required.
• To liaise with all other Head’s of Departments and Duty Managers to ensure high quality of service is achieved at all times.
• To work in conjunction with the General Manager & Deputy General Manager to ensure the smooth and efficient running of the department and overall Business.
Required Skills:
• Minimum 5 years Hotel experience and knowledge of the Hospitality Industry
• Excellent communication skills (both oral and written) with good interpersonal skills
• Strong attention to detail.
• Ability to thrive in a fast-paced environment.
• Strong multitasking skills.
• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
• A good first degree.

2. Guest and Customer relations officer

Responsibilities
• Ensure and provide flawless, upscale, professional and high class guest service experiences
• Analyse customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
• Promote all amenities, conveniences and programs offered
• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
• Appraise team’s performance and produce reports
• Examine activities logbook, assign tasks appropriately and implement control schedule daily
Requirements
• Proven working experience as guest relations manager
• 3 years working experience in hospitality
• Adequate knowledge of personalised services principles and processes
• Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
• Hands on experience with guest relationship management software
• Proficiency in English, multilingualism will be considered an asset
• Guest service orientation and drive
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Ability to work flexible hours
• Highly responsible and reliable with a professional presentation
• A good first degree in hospitality management, business administration or related field

3. Sales and Marketing Manager

Responsibilities

• Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
• Initiate new sales, prospects and qualifies leads and solicits potential clients
• Host and entertain clients and maintain client accounts
• Conduct property site visits and answer questions
• Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s).
• Develop sales plans and strategies to meet or exceed established revenue and room night goals
• Partner with operations departments to ensure full participation in servicing accounts.
• Confident in Sales, Presentation, Negotiation, Analytic & Training Skills, Key-Account & Platform Management
• Can remain calm and focused in a pressurised environment and an ever-changing and sometimes volatile market
• Capable of setting mid-longer term strategies yet effective in deciding short term actions to optimise business
Requirements
• At least 3 years 5-star branded hotel experience in of Sales & Marketing
• Previous 4-5 years in hotel field sales with international work experience and a proven track record
• An outgoing personality, who is pleasant yet demonstrating strong leadership skills
• Excellent communication skills
• Fluent in English language both oral and written is a must. Other languages would be an advantage
• A good HND or first Degree in Business Administration, Marketing, Tourism or a related field

4. Cost control Manager

Responsibilities

• Estimating and managing the cost to produce goods and services.
• Using accounting models to help determine the price of production, the price to consumers and how much money the company can expect to make on any given product or service.
• Pricing raw materials from vendors necessary to creation of the product, labor, any necessary transportation and equipment.
• Building an annual operating budget for the company.
• Managing purchasing in order to keep costs within budget while maintaining the company's timely schedule.
• Controls all the hotel’s cost activities to align with expected cost strategies
• Build reports detailing raw material inputs and labor costs to management along with a comparison of actual versus projected production costs.
• Provide profit estimate reports on a regular basis.
Requirements
• HND/Degree in Accounting
• Member of ICAN Or Chartered Institute of Cost and Management Accountants of Nigeria
• 5 years experience
• Excellent communication and numerical skills
• Excellent use of Cost Accounting software packages

5. HR Manager

Responsibilities

To provide support in the strategic management of the hotel's human capital
• Advise Management on the manpower/headcount implications of the business strategy as well as best suited methods for addressing manpower needs
• Plan and implement the end-to-end employee recruitment and selection process in line with the laid down company policies and procedures
• Assist in the Company New Hire Induction programme, ensuring seamless and successful implementation.
• Manage Company employee verification (credential and reference etc verification) and ensure the accuracy and correctness of information contained in staff records and files.
• Organize and coordinate the company's Knowledge Sharing initiative as part of a larger competency development and gap bridging programme
• Liaise and negotiate with vendors and contractors on matters relating to function
• Liaise with Line Supervisors in identifying employee training needs from the results of formal competency assessment exercises.
• Responsible for collating and preparing the annual training plan/calendar and securing approval for its implementation.

The Person:

-Graduate of social sciences or arts preferably a Lawyer
-Minimum 7 years experience especially in medium sized organisations or international coys
-Member of professional associations especially CIPM is a must
-Must be debonair and cosmopolitan
-Very strong interpersonal skills
-Team player

6. Maintenance Engineer

Responsibilities

• Responsible for engineering and maintenance operations of the hotel,hotel property, restaurant and grounds.
• Responds to engineering and maintenance concerns.
• Performs and/or monitors maintenance and preventative maintenance projects.
• Responds to all building related safety concerns.
• Maintains departmental compliance with hotel maintenance procedures.
• Supports hotel departmental maintenance programs and executes daily,weekly and monthly checklists.
• Assists in the supervision of temporary maintenance associates.
• Assist management in specifying proper supplies and equipment for operations.
• Deals with guest related concerns.
• Maintain the guest rooms, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel.
• Must possess knowledgeable of basic hand/power tool operation.
• Supervises the cleanliness and maintain pool and spa area.
Requirements
• A good HND/first degree in an engineering related course
• Previous construction or hotel maintenance department supervisory or management experience.
• At least 12 months experience in a similar capacity.
• Should have basic understanding of HVAC, electrical, plumbing and
• carpentry concepts.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Must be available to respond to emergencies when not physically at the job site.
• Ability to satisfactorily communicate in English with guests, management, coworkers and vendors.
• Ability to work a variety of varying schedules.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

Should you meet any of the above criteria, please send your resume to us ooni.provenability@gmail.com with the position been applied for as the title of the mail on or before 31st May, 2015.

Pls Can i ve a privy to de name of dis hotel and de salary scale for position of bar/ restaurant manager? Thank u