To think i had to travel over 4 states to a pickup sation to pick up the crap jumia sold me,just makes it more infuriating.

bought a new Injoo Leap 4 windows tab, less than 4 days with the tablet i already have issues with it.

1. The Microsoft office isn't usable as i get a message to the effect that the key has already been used.

2. The phone now refuses to come on after 'sleeping' when i didn't use it for a few minutes today

Cc: jumiaonline

I am expecting the worst right now, they might say i should wait 14 days to get it replaced now,or worse still to travel again for a problem that was no fault of mine. Depending on how this goes i would probably never even click on a link associated with jumia on the internet talk less of buying from them again.

Ws the item factory sealed?

niceguy7:
Ws the item factory sealed?

It was sealed o. I managed to out it on though, but the Microsoft office still can't work. Numerous apps on the phone i discovered are not even installed. Maybe injoo is the problem sha

fedupnigerian:


It was sealed o. I managed to out it on though, but the Microsoft office still can't work. Numerous apps on the phone i discovered are not even installed. Maybe injoo is the problem sha

Now u are talking ..........the fault is from innjoo and not jumia .....as u earlier stated.

Once in a while , shit happens and that is why a return form accompany each item. No need to crucify Jumia for that, be patient and your issue will be addressed. I bought a generator through their portals and it was delivered within four days, no issues whatsoever. Let's appreciate and encourage them and with time, they'll get better.

Teefire:
Once in a while , shit happens and that is why a return form accompany each item. No need to crucify Jumia for that, be patient and your issue will be addressed. I bought a generator through their portals and it was delivered within four days, no issues whatsoever. Let's appreciate and encourage them and with time, they'll get better.

thank u.

Teefire:
Once in a while , shit happens and that is why a return form accompany each item. No need to crucify Jumia for that, be patient and your issue will be addressed. I bought a generator through their portals and it was delivered within four days, no issues whatsoever. Let's appreciate and encourage them and with time, they'll get better.

Boss... e tire me o... any small thing Jumia here and there, even when the people producing the fones are @fault... am thinking Konga paid many peeps on this forum to spit fire...SMH

infinixnote:


Boss... e tire me o... any small thing Jumia here and there, even when the people producing the fones are @fault... am thinking Konga paid many peeps on this forum to spit fire...SMH

lol

Same way they sold me a bad 20,000mah power bank that takes forever to charge fully and yet can't charge my Tecno H6 full bar.

Teefire:
Once in a while , shit happens and that is why a return form accompany each item. No need to crucify Jumia for that, be patient and your issue will be addressed. I bought a generator through their portals and it was delivered within four days, no issues whatsoever. Let's appreciate and encourage them and with time, they'll get better.

True. Just got a refund for the crappy q5 they sold to me. You just need to be patient and persistent. I will admit they have excellent customer service and they respond to complaints swiftly.

niceguy7:

Now u are talking ..........the fault is from innjoo and not jumia .....as u earlier stated.

But then i can ultimately still blame Jumia, i bought from them for heaven's sake. I was browsing today then suddenly my phone started misbehaving. This is my screen now.

infinixnote:


Boss... e tire me o... any small thing Jumia here and there, even when the people producing the fones are @fault... am thinking Konga paid many peeps on this forum to spit fire...SMH

I didn't go to China to buy from injoo,jumia sold it to me. If my city had a pickup center i wouldn't have been this agitated, but to get this phone i had to travel all the way to Ibadan to a pickup center, and i live in a middle belt state. Even if i would be returning it,i would have to do what i hate doing the most again,travelling by road. I don't work for Konga, if haven't been fuucked up by a product you bought online don't be to hasty yo judge people who havr faced the problem.

fedupnigerian:


I didn't go to China to buy from injoo,jumia sold it to me. If my city had a pickup center i wouldn't have been this agitated, but to get this phone i had to travel all the way to Ibadan to a pickup center, and i live in a middle belt state. Even if i would be returning it,i would have to do what i hate doing the most again,travelling by road. I don't work for Konga, if haven't been fuucked up by a product you bought online don't be to hasty yo judge people who havr faced the problem.

Have you contacted customer service about a retrievel? May we have your order number please?

fedupnigerian:
To think i had to travel over 4 states to a pickup sation to pick up the crap jumia sold me,just makes it more infuriating.

bought a new Injoo Leap 4 windows tab, less than 4 days with the tablet i already have issues with it.

1. The Microsoft office isn't usable as i get a message to the effect that the key has already been used.

2. The phone now refuses to come on after 'sleeping' when i didn't use it for a few minutes today

Cc: jumiaonline

I am expecting the worst right now, they might say i should wait 14 days to get it replaced now,or worse still to travel again for a problem that was no fault of mine. Depending on how this goes i would probably never even click on a link associated with jumia on the internet talk less of buying from them again.

May we have your order number please? We would love to know where you reside and kindly contact customer service via 07006000000 or 014604400 to lodge your complaint and schedule a return pick up. Thanks.

Ishilove:

True. Just got a refund for the crappy q5 they sold to me. You just need to be patient and persistent. I will admit they have excellent customer service and they respond to complaints swiftly.

Thank you Ishilove. We appreciate your patronage.

Jumia cares!

fedupnigerian:


But then i can ultimately still blame Jumia, i bought from them for heaven's sake. I was browsing today then suddenly my phone started misbehaving. This is my screen now.

U hv to take it back and notify them...

JumiaOnline:


Thank you Ishilove. We appreciate your patronage.

Jumia cares!

Una try, but please allow us test the product before paying. It will save us the trauma of returning defective produts.

JumiaOnline:


Have you contacted customer service about a retrievel? May we have your order number please?

Did,got no reply to my mails. Id call those numbers

Ishilove:

Una try, but please allow us test the product before paying. It will save us the trauma of returning defective produts.

Oya contact justi4jesu make she sama you better phone from yankee shap shap

Eyop:


Oya contact justi4jesu make she sama you better phone from yankee shap shap

Lol. My dear i have developed a phobia for pre-order o

Ishilove:

Lol. My dear i have developed a phobia for pre-order o

Justi na trusted source so no yawa. let the phobia disappear shap shap oh and get yourself the best. Na my advise for you be that sha

Ishilove:

Lol. My dear i have developed a phobia for pre-order o

I have the treatment for your phobia biko. Emm Emmm hope you have gotten your refund from Jumia sha

Eyop:


Justi na trusted source so no yawa. let the phobia disappear shap shap oh and get yourself the best. Na my advise for you be that sha

okay. Speaking of pre-order, where is my consignment?

Ishilove:

okay. Speaking of pre-order, where is my consignment?

Currently working on comprehensive insurance so your consignment is very much safe

fedupnigerian:


It was sealed o. I managed to out it on though, but the Microsoft office still can't work. Numerous apps on the phone i discovered are not even installed. Maybe injoo is the problem sha

The Microsoft Office issue is just a simple solution.... Purchase a key for the app and enjoy ✔

fedupnigerian:


It was sealed o. I managed to out it on though, but the Microsoft office still can't work. Numerous apps on the phone i discovered are not even installed. Maybe injoo is the problem sha

The Microsoft Office issue is just a simple solution.... Purchase a key for the app and enjoy ✔✔

Of all the phones in the world to buy.... i wont say more than that.
I have bought a faulty GS5 battery on Jumia before, these things happen, but i complained and i was refunded. Have you done that ?

jesse8048:
Same way they sold me a bad 20,000mah power bank that takes forever to charge fully and yet can't charge my Tecno H6 full bar.

WELL SINCE U KNW IT IS A 20,000MAH PB,U HAVE TO BE PATIENT WHEN CHARGING AND NEPA LIGHT CHARGE FASTER,I VE A 30,000MAH PB WICH I GOT FROM JUMIA,MY INFINIX HOT NOTE FAST CHARGER ALSO HELP ME FAST CHARGE IT.

nani667:


The Microsoft Office issue is just a simple solution.... Purchase a key for the app and enjoy ✔

Aiit boss I'd do that.