The Consumer Protection Council (CPC) has
commenced investigation into the operations of the
Digital Satellite Television (DStv) based on complaints
of alleged consumer rights violations.
The council, in a notice of commencement of
investigation signed by the Council’s Director
General, Mrs. Dupe Atoki, and served on Multichoice
Nigeria Limited, a pay-media company which offers
the DStv service, disclosed that it has been inundated
with a barrage of consumer complaints, alleging
wide-range abuse of subscribers’ rights.
The regulatory agency asserted that despite its
earlier interventions in form of meetings with the
satellite company, telephone and written
correspondences with a view to ensuring that the
company addressed the issues and developed quality
standards for the safeguard of the interest of
consumers, complaints have been pouring in
unabated against the company. According to the
notice of investigation, CPC stated that “these
complaints in effect allege that the DStv service does
not conform with international best practice and is
specifically designed to exploit Nigerian consumers
who have suffered loss by not being able to fully
enjoy or receive the benefit or actualize the full
purpose for which they purchased or subscribed to
the service”.
CPC pointed out that the consumer complaints
against DStv include “poor quality of service such as
incessant disruption of service without compensation
while subscription is current; wrongful abrupt
disconnection of service during subsisting
subscriptions; monthly subscriptions lasting less
than 30 days; and poor redress mechanism and
customer services”.
Others, it said, include “advertisements on customer
care lines at the expense of consumers; poor
implementation of decoder swap policy; and effecting
price increase for subscriptions despite payment
before due date of increase”. dailytrust.com.ng/daily/index.php/business/57790-cpc-probes-dstv-over-alleged-subscribers-rights-abuse

Before you knw it the matter ll die down like nothing happened.....mtchewwwwww!!