Accredited by Centre for Management Development (CMD)

SdS offers leading edge customer services programmes.

The Spirit of Excellence: Attaining Excellence in Patient Relations and Customer Service

Providing quality medical care is more of a challenge now than ever before.
People have higher expectations, more complex problems and increasingly competitive healthcare options.
However when the ‘Art’ of caring is combined with the ‘science’ of medicine, you produce comprehensive and professional patient
services that guarantee patient loyalty. Because the ‘care’ you provide is as much a part of treatment as the medical intervention itself.
That is why leading healthcare providers know how to provide this combination of service competently, accurately and
compassionately.

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“The Spirit of Excellence” programme is designed to teach the skills needed to consistently convey a ‘the right attitude’ with quality
healthcare.

Learning Objectives: At the end of the programme, participants will be able to:
 provide exceptional customer service for patients and their loved ones;
 build patient loyalty and positive word of mouth advertising;
 create pride in delivering efficient routine performances;
 Improve attitude, morale and communication skills;
 work effectively with other staff when dealing with patient concerns;
 support continuous quality improvement initiatives;
 accomplish more with fewer resources while maintaining quality of work and excellence patient care.

The goal of The Spirit of Excellence is to improve service to internal and external customers – clients, their families, healthcare
professionals and non-medical staff, and each other!

Course Duration: 2 Days
Course Fees: N55, 000.00 per participant
This fee covers tuition, materials, certificate of completion, lunch, tea/coffee & snacks but exclude accommodation

Discount on Fees: Register and pay early to enjoy N10,000 discount.

Who should attend?
All Healthcare professionals, medical support staff and non-medical staff

Date: July 28-29 I Sept. 29-30 Time: 9am – 5pm
Venue: JB House 40b Commercial Avenue Sabo Yaba, Lagos

Payment Options: Payment of fees by participants should be in CERTIFIED CHEQUE / BANK DRAFT payable to SKILLS
DYNAMICS SERVICES LIMITED. This fee should be paid into Fidelity Bank, Account No. 4010096537 before the commencement
date or on arrival at the venue. (Please present your slip at the venue to obtain a receipt of payment)

Refund of Fees:
Fees paid for participants who do not turn up eventually would be refunded, subject to 20% of the Course Fees to cover
administrative costs.

[b]Enrolment for This Programme
[/b]To enrol your participants for this course, kindly e-mail Eno at skillsdynamics@yahoo.com, or call 08033246917 with the following
details Full Name, Name of Organisation, Address, Email and Phone Number
We shall also be available to discuss opportunities for in House Training for a class size of ten or more participants.
For more information please visit: www.sdsng.com