Our client – Interswitch Financial Inclusion Services Limited (IFIS) is a newly established joint venture between Beyond Branches, Growing Businesses Capital and Interswitch Limited. It aims to ensure increased agent activity in the delivery of financial and related value adding services outside the traditional channels through additional financial access points within Nigeria and across Africa.

IFIS is looking for result oriented, passionate, performance-driven and innovative leaders to fill the following senior management positions to support its objectives of growth and sustained profitability:

1.) Job Title: Divisional Chief Executive Officer
Ref. No: (ES0097)
Location: Nationwide

Job Description
Reporting to the Group Managing Director and accountable to the Board of Directors, the successful candidate will have overall responsibility for the Mobile Financial Services department with a mandate to build the largest mobile financial services product in Africa. A major focus will be to drive the total achievement of IFIS’s corporate goals by formulating and implementing the Agency Banking Business Strategy in alignment with the Company’s business model, as well as developing and managing the implementation of sales strategies to meet and exceed target projections. He/she will also be responsible for day-to-day management of the Mobile Financial Services subsidiary, in order to drive the adoption of mobile money and mobile banking by subscribers, merchants and agents. Key responsibilities will be to:
• Identify opportunities and develop strategies that will ensure that products and deliverables are of the highest quality to ensure client satisfaction.
• Effectively direct, coordinate and monitor all sales, operations and market development activities.
• Oversee branch marketing, business development, administrative, customer service, technical and operations roles.
• Execute operational excellence, cost management and compliance to internal practices and CBN guidelines.
• Champion customer service and implementation of quality delivery standards.

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2.) Job Title: Head, Business Development
Ref. No: (ES0098)
Location: Nationwide

Job Description
Reporting to the Divisional CEO, the successful candidate will support business growth across all solutions and the achievement of IFIS revenue targets by articulating and managing the delivery of an effective sales plan. A key component of this role will be to oversee and coordinate the day-to-day activities of the sales team and ensure sales and service targets are continuously achieved to deliver business results. The role oversees both Corporate and Consumer segments of the business. Key responsibilities will be to:
• Support the Divisional CEO in budget preparation and champion the delivery of the team’s budget.
• Provide insights to the Divisional CEO to support the development of the Sales strategic plan and execution approach.
• Oversee the generation of relevant market intelligence and feed this to the Divisional CEO towards crafting effective strategies to improve product market share.
• Report all team activities on budget allocation and execution to the Divisional CEO.
• Promptly flag off any risk or compliance issues likely to affect sales opportunities (existing/potential).
• Liaise with regulatory bodies to facilitate approvals for IFIS requests and protect the interest of IFIS during formulation of regulatory policies.

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3.) Job Title: Unit Head, Sales-Corporate
Ref. No: (ES0099)
Location: Nationwide

Job Description
Reporting to the Head, Business Development, the successful candidate will articulate and facilitate the implementation of an effective sales strategy in order to meet defined Corporate revenue targets. An intrinsic part of this will be to coordinate the account management function of team members and manage relationships with identified key accounts to ensure achievement of corporate objectives. Key responsibilities will be to:
• Understand the vision and strategy for the Business Development Group.
• Work with the Group Head to ensure execution of sales strategies to improve market share for products.
• Coordinate sales activities (presentation, prospecting) using the Miller Heiman sales methodology.
• Prospect for new opportunities and identify new profitable customers for IFIS products/solutions.
• Drive the process of receivables collection by working with Finance team.

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4.) Job Title: Unit Head, Sales – Consumer
Ref. No: (ES0100)
Location: Nationwide

Job Description
Reporting to the Head, Business Development, the successful candidate will articulate and facilitate the implementation of an effective sales strategy in order to meet defined Consumer revenue targets. He/she will ensure the use of IFIS's services and channels meet the specific needs of each customer segment and champion the penetration of IFIS consumer services. Key responsibilities will be to:
• Ensure the usage of IFIS services and channels by putting together solutions that meet the specific needs of each customer segment.
• Work with customers’ interaction and engagement to drive engagement of consumers converted to IFIS services.
• Drive revenue through creative sales techniques with strong public relations leadership and client and employee relations skills.
• Conduct sales calls while targeting result oriented high revenue potential sales calls to ensure success.
• Handle relationship management between IFIS and SVA (Stored Valued Account) merchants.

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5.) Job Title: Head, Service Delivery
Ref. No: (ES0101)
Location: Nationwide

Job Description
This role will report to the Divisional CEO and will support business growth by coordinating the delivery of solutions and services to customers within agreed time frames and to quality standards. As the key service delivery officer, he/she will develop and drive implementation of policies, procedures, and standards to support the delivery of exceptional service to customers. Key responsibilities will be to:
• Lead and direct the project management and project implementation teams to deliver customer focused services in line with customer specification.
• Review updates on project activities and ensure implementation is in line with agreed standard and timeline.
• Provide guidance and leadership on project management activities, ensuring timely resolution of crises and disputes, unresolved cases (support issues), technical problems etc.
• Oversee the activities of the various project teams and ensure effective allocation of responsibilities to achieve full optimisation of resources.

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6.) Job Title: Unit Head, Program Management and Delivery
Ref. No: (ES0102)
Location: Nationwide

Job Description
Reporting to the Head, Service Delivery, the successful candidate will be responsible for planning, managing and tracking all IFIS projects from initiation to completion to ensure timeliness are met within stipulated budget. Key responsibilities will be to:
• Obtain award letters from customer/sales team and prepares Project Initiation Documents (PID) based on the agreement.
• Develop project plans.
• Communicate with project stakeholders by sending updates/reports to them on the progress of the work.
• Prepare and send weekly status report to Group Head and customers on on-going projects.
• Responsible for project issues management, escalation management and change management.

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7.) Job Title: Unit Head, Payment Processing and Technology Operations
Ref. No: (ES0103)
Location: Nationwide

Job Description
Reporting to the Head, Service Delivery, the successful candidate will contribute to the effective provision of switching services and transmission of accurate transaction data to and from IFIS customers by ensuring that appropriate disbursements and reconciliations are effected. Key responsibilities will be to:
• Supervise the generation of daily net settlement position computation break down.
• Approve and ensure the processing of daily network member net settlement positions via the Nigeria Inter Bank Settlement System portal.
• Ensure Settlement report Script/Template Management (Creation, Modification and Enhancement) is effectively run on a timely basis.
• Facilitate reconciliation support for stakeholders (Banks).
• Facilitate the network switched transaction revenue assurance, analysis and reporting for Management.

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8.) Job Title: Unit Head, Infrastructure and Technology Services
Ref. No: (ES0104)
Location: Nationwide

Job Description
Reporting to the Head, Service Delivery, the successful candidate will design and implement short and long-term strategic plans to ensure IFIS’s infrastructure capacity meets existing and future requirements with 100% uptime. A key function will be to design, code, test, analyse and manage software programs and applications that drive the IFIS’s strategy, product owners and third-party business. Key responsibilities will be to:
• Advice and informs management, departments and unit members on technical issues as part of the decision making process for technical direction and procurement of new systems.
• Assist with the planning and deployment of infrastructure security measures.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Ensure the integrity of IFIS’s electronically held information by performing regular reviews and testing of the back-up systems, disaster recovery planning and input into the Business Continuity plan where appropriate.
• Test network performance and provide network performance statistics and reports.

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9.) Job Title: Head, Network Operations
Ref. No: (ES0105)
Location: Nationwide

Job Description
Reporting to the Divisional CEO, the successful candidate will be responsible for steering all IFIS agent Network Operations. Specifically, he/she will ensure that the IFIS operations provides world class service delivery to its agents, merchants, banks and MMO/Telco partners and onward to end-users. Key responsibilities will be to:
• Ensure that the IFIS system gets the best hosting; service management; service improvement and infrastructure development attention.
• Deliver high quality stakeholder communications and reporting concerning the performance of the technical operation and the management of operational relationships with key IFIS Nigeria customers.
• Responsible for the compliance of the local IFIS platform with recognised industry standards including ISO27001, PCI-DSS and SAS70.

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10.) Job Title: Unit Head, Agent Management and Operations
Ref. No: (ES0106)
Location: Nationwide

Job Description
Reporting to the Head, Network Operations, the successful candidate will ensure uninterrupted running of the back-end operations of IFIS. He/she will be responsible for managing agents across regions, monitoring transaction ticket volumes, as well as ensuring effective back-end operations at call centres. Key responsibilities will be to:
• Ensure the call centre works well (needed software and hardware, info forwarding to FSS and appropriate units for action) whilst also projecting the Organization’s brand image in every customer interaction.
• Trains and re-trains agents and FSS.
• Ensure compliance with internal rules, of partner contracts and of regulator expectations.
• Promote positive change and effectively manage the change implications associated with implementation of initiatives.
• Effectively manage relationships with key services providers (internal and external).
• Actively build network, learn and understand more about the business and its customers whilst also providing on-going feedback to key stakeholders.

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11.) Job Title: Unit Head, Business Support and Customer Service
Ref. No: (ES0107)
Location: Nationwide

Job Description
Reporting to the Head, Network Operations, the successful candidate will have primary responsibility for ensuring the provision of world class service to agents, bank and MMO/Telco partners and onward to end-users. This role encompasses oversight of outsourced relationships to ensure IFIS system gets the best hosting, service management, service improvement and infrastructure development attention. The role will also provide supervision for call centres. Key responsibilities will be to:
• Ensure that the IFIS operation provides world leading service delivery to its agents, bank and MMO/Telco partners and onward to end users.
• Ensure agents are well equipped once on-boarded and that the necessary marketing collaterals are provided.
• Design, implement and meet best practice customer feel-good performance measures and ensure there are robust systems in place to track and report on these.
• Promote positive change and effectively manage the change implications associated with implementation of initiatives.
• Understands key business functions within Call Centre and communicates to the rest of the business.
• Design, implement and meet best practice customer feel-good performance measures and ensure there are robust systems in place to track and report on these.
• Track Call centre service performance via mystery shopping, complaint and call record machine
• Actively build relationships, learn and understand more about the business, its customers, with the view of providing ongoing feedback to key stakeholders.

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12.) Job Title: Unit Head, Insights and Growth
Ref. No: (ES0108)
Location: Nationwide

Job Description
Reporting to the Head, Network Operations, the successful candidate will drive business growth and expansion by the acquisition of new customers and retention of existing customers for the business’ products and services. This will include applying research and data in generating intelligence and insights to drive business growth. Key responsibilities will be to:
• Develop the company’s sales, account management and business development strategy and ensure alignment with corporate strategy and business goals.
• Provide guidance, support and direction to the team in carrying out their functions.
• Identify strategies, objectives and action plans to improve short and long term sales earnings.
• Communicate sales strategy, direction and objectives to team members.
• Identify opportunities for business from new and existing customers.
• Make use of insights from market research to inform strategy and direction and also strengthen decision making process.
• Lead efforts to identify new needs that can be developed into new products or services and facilitate the development of new solution offerings.

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Our reward packages are designed to meet the needs of our geographically diverse workforce. This includes: competitive compensation, annual performance bonus and profit sharing that rewards you for your individual contribution to our business targets and share ownership schemes which link your reward to IFIS's longer term performance.

Successful candidates for all roles will work in a multi-disciplinary team and will require good IT, sound interpersonal, communication and presentation skills, combined with excellent organisation and team working skills, a drive for excellence and a passion for success.
Method of application

Interested and qualified candidates should please quote the appropriate reference number as the subject of your e-mail and send your current curriculum vitae (prepared as a Microsoft Word document, and saved with your full names) to: recruitment@hcp-ng.com

Application Closing Date: 31 July, 2015.

All applications will be treated in strict confidence. Only short-listed candidates will be contacted.

SOURCE - http://www.jobsdraft..com/2015/07/interswitch-financial-inclusion-services-limited-job-recruitment.html

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jobslab2015:
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