I ordered for a Samsung 55" television(UA55F8000) a wall mount and some books for my children.Paid them the amount(325,860)since they said they dont do pay on delivery to my location.After series of calls and mails,they delivered the television and the wall mount through dhl yesterday while i was away to my place of work. The Issue is the model that i ordered and paid for was not what they brought. They delivered (UA55H8000AT) a curved samsung led as against the UA55F8000 that i ordered for. I immediately placed a call to one of their custom agents notifying them of what they did and actually demanded for a refund of my money. She took my details and said they will schedule a retrival and after retriving the item,that they will take it to their centre warehouse where they will carry out a quality check on it and if everything is in order, that is when they will start processing my refund.
My issue with them is,can't they bring the one that i ordered and paid for when they want want to retrieve this one?
Or if its out of stock, they should refund my money before any retrieval is done. Or must i suffer for a kind of error from their end?
The question is, should i allow them to come and retrieve this one without bringing the one that i paid for?(That means waiting for another 3weeks for their quality checks and d rest before i get a refund) or i should settle for this model since its a newer model?
Your opinion please?My other items(books are yet to be delivered)

The same thing they did to me and for 2 weeks now they have not refunded my money.

They dont send you what you paid for.

Dont buy anything from this company Jumia.

D same applied to me. I ordered for a shoe size 6.5 and received a size 8. I did not place any call, just zeroed my mind on buying on their platform kawai.

Moderators,kindly help move to front page for more opinions and to prevent others from falling into jumia trap. Thanks

emmydeep:
The same thing they did to me and for 2 weeks now they have not refunded my money.

They dont send you what you paid for.

Dont buy anything from this company Jumia.

Hi there. Kindly reply this thread or send a mail with the exact issue and your order details so we can assist for a prompt resolution. Thank you.

seyola:
I ordered for a Samsung 55" television(UA55F8000) a wall mount and some books for my children.Paid them the amount(325,860)since they said they dont do pay on delivery to my location.After series of calls and mails,they delivered the television and the wall mount through dhl yesterday while i was away to my place of work. The Issue is the model that i ordered and paid for was not what they brought. They delivered (UA55H8000AT) a curved samsung led as against the UA55F8000 that i ordered for. I immediately placed a call to one of their custom agents notifying them of what they did and actually demanded for a refund of my money. She took my details and said they will schedule a retrival and after retriving the item,that they will take it to their centre warehouse where they will carry out a quality check on it and if everything is in order, that is when they will start processing my refund.
My issue with them is,can't they bring the one that i ordered and paid for when they want want to retrieve this one?
Or if its out of stock, they should refund my money before any retrieval is done. Or must i suffer for a kind of error from their end?
The question is, should i allow them to come and retrieve this one without bringing the one that i paid for?(That means waiting for another 3weeks for their quality checks and d rest before i get a refund) or i should settle for this model since its a newer model?
Your opinion please?My other items(books are yet to be delivered)

If it's a newer version,and after googling you're sure it has advantages over what you ordered, why don't you just settle for it? Their mistake might be to your advantage.

seyola:
I ordered for a Samsung 55" television(UA55F8000) a wall mount and some books for my children.Paid them the amount(325,860)since they said they dont do pay on delivery to my location.After series of calls and mails,they delivered the television and the wall mount through dhl yesterday while i was away to my place of work. The Issue is the model that i ordered and paid for was not what they brought. They delivered (UA55H8000AT) a curved samsung led as against the UA55F8000 that i ordered for. I immediately placed a call to one of their custom agents notifying them of what they did and actually demanded for a refund of my money. She took my details and said they will schedule a retrival and after retriving the item,that they will take it to their centre warehouse where they will carry out a quality check on it and if everything is in order, that is when they will start processing my refund.
My issue with them is,can't they bring the one that i ordered and paid for when they want want to retrieve this one?
Or if its out of stock, they should refund my money before any retrieval is done. Or must i suffer for a kind of error from their end?
The question is, should i allow them to come and retrieve this one without bringing the one that i paid for?(That means waiting for another 3weeks for their quality checks and d rest before i get a refund) or i should settle for this model since its a newer model?
Your opinion please?My other items(books are yet to be delivered)

Hi there. The retrieval timeline for locations are different. However, the retrieval, quality check and refund process is encompassed within the specific timeline for your location. You will not be required to wait an additional 3 weeks after retrieval for either a cash refund or a voucher refund. May we please request for your order number to assist you with the status of your retrieval. Thank you.

JumiaOnline:


Hi there. The retrieval timeline for locations are different. However, the retrieval, quality check and refund process is encompassed within the specific timeline for your location. You will not be required to wait an additional 3 weeks after retrieval for either a cash refund or a voucher refund. May we please request for your order number to assist you with the status of your retrieval. Thank you.

Thanks. For any retrieval to be carried out, you must come with the one I paid for and my remaining items or let me have my cash refund before then. That I will wait for any retrieval and quality checks before I get my money is NO NO for me. If not forget it.