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Customer Service Executive by GENO: 1:07pm On Sep 10, 2015 |
AcePlus is a social enterprise, committed to
capacity building, simplifying business processes
and the growth of startups and small businesses in
Nigeria. Our product offerings have been tailored to
enable entrepreneurs hit the ground running with
their ideas and existing businesses to grow as well
as run their day-to-day business more efficiently,
saving thousands - perhaps millions - that would
hitherto been spent as fees on consultants, lawyers
and accountants.
We are recruiting to fill the position of:
Job Title: Customer Service Executive
Location: Lagos
Key Roles & Responsibilities:
Providing help and advice to customers using the
organisation's products;
Communicating courteously with customers by
telephone, email, letter and face to face;
Investigating and handling customers' problems
and complaints, which may be complex or long-
standing problems that have been passed on by
customer service assistants;
Keeping accurate records of discussions or
correspondence with customers;
Analysing statistics or other data to determine the
level of customer service being provided and
writing reports to that effect;
Developing feedback or complaints procedures for
customers to use;
Meeting with other units to discuss possible
improvements to customer service;
Learning about the organisation's products and
keeping up to date with changes; as well as
keeping ahead of developments in customer
service by reading relevant journals, going to
meetings and attending courses.
Job Requirements
Requirements:
The ideal candidate should have:
Experience or good knowledge of using CRM
software
Strong English, writing, and research skills; as well
as good understanding of the B2B market
Strong organizational, time-management and
communication skills; and great attention to detail
Ability to juggle multiple projects while meeting
demanding deadlines, producing high quality work
and projecting a positive attitude
Flexible, proactive & creative problem solving
skills.
Strong sense of self-motivation and ability to learn
and get results as an individual and part of a team
Should be either a current B.Sc, OND, HND
student; or recent graduate with some working
experience of the stated role
Time commitment of 10 to 20 hours per week.
Benefits:
What you will get from us in return is:
A collaborative environment that pushes you to
think beyond your boundaries
A diverse workload, keeping you continually
stimulated
An open forum for expression of ideas
Diverse opportunities to expand your skills, learn
newer skills and make you ready for the job market
Flexible working hours.
How to Apply:
Interested and qualified candidates should send
their updated CV and a Cover Letter stating why
you should be considered for the specific role of
interest to
careers@aceplus.com.ng |
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