S&S Hotels and Suites is luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.


S&S hotels and suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivaled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.


We are recruiting to fill the position below:


Title: Front Desk Officer


Job Location: Lagos


Job Type: Full Time.


Job Specifications:
• Resolve customer complaints via phone, email, mail, or social media.
•Use telephones to reach out to customers and verify account information.
•Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.


Qualifications/Requirements

• Minimum of OND/HND in any relevant field.
• Must be able to work with little or no supervision.
• Effective communication skills.
• Must be a computer literate.
• Problem solving skills.
• Good verbal reasoning, written and presentation skills.


Closing Date: September 30, 2015

Method of Application:
Interested and qualified candidates should click here to apply.

These is the mail you shud apply to, just googled it
reservations@sshotelsandsuites.com