I made payment for some items to jumia since on 28/09/2015 only for them to tell today that my order has been cancelled .....am waiting for their reply for the reason why my order was canceled

There could be 2 possible reasons..

1. Your order wasn't confirmed
2. You chose 'pay by bank transfer' and you didn't pay during the stipulated '2-days' period.


The third one which I don't think applies here is if they failed at multiple attempts in delivering the goods to you.


So what do you think went wrong? And would you like to place the order again? Let Adah96 (a jumia consultant on NL) help you procure the products, saving you the stress!
She's waiting!

Jumia is now becoming something else. You will pay for a product (i.e phone) with certain specs and Jumia will send similar one with lesser price and specifications.
It happened to me and a friend recently. As at now, Jumia is yet to refund my money.
Shine your eyes, always insist on pay on delivery and check the product well before making payment.

busoye19:
Jumia is now becoming something else. You will pay for a product (i.e phone) with certain specs and Jumia will send similar one with lesser price and specifications.
It happened to me and a friend recently. As at now, Jumia is yet to refund my money.
Shine your eyes, always insist on pay on delivery and check the product well before making payment.

That is done after seeking the consent of the customer through a phone call...

Are you sure none of you answered a call from them? You know how those CC used to talk like they don't shit

RobinHez:


That is done after seeking the consent of the customer through a phone call...

Are you sure none of you answered a call from them? You know how those CC used to talk like they don't shit

Pay on delivery all the freaking time... Works for me

RobinHez:
There could be 2 possible reasons..

1. Your order wasn't confirmed
2. You chose 'pay by bank transfer' and you didn't pay during the stipulated '2-days' period.


The third one which I don't think applies here is if they failed at multiple attempts in delivering the goods to you.


So what do you think went wrong? And would you like to place the order again? Let Adah96 (a jumia consultant on NL) help you procure the products, saving you the stress!
She's waiting!

I added all the items to my cart on Sunday and I bought them on Sunday and do the bank transfer on Monday.... So what is wrong with the order?
I received the confirmation email after their cc called me to confirm what I ordered

Leave Jumia, konga is better...pay on delievery .

onajo2000:


I added all the items to my cart on Sunday and I bought them on Sunday and do the bank transfer on Monday.... So what is wrong with the order?
I received the confirmation email after their cc called me to confirm what I ordered

Was the payment acknowledged by Jumia? U knw that bank thingy is risky in Naija...

kennynelcon:
Leave Jumia, konga is better...pay on delievery .

Lol.. Jumia does POD too

RobinHez:

Lol.. Jumia does POD too

I have never regret shopping with Konga. But Jumia....... fraudulent activities too much for them.

busoye19:


I have never regret shopping with Konga. But Jumia....... fraudulent activities too much for them.

like they have stolen your money before

busoye19:


I have never regret shopping with Konga. But Jumia....... fraudulent activities too much for them.

Hmm...

Jumia is still very reliable o

I experienced something similar to urs. I ordered for a product and did a bank transfer the following day 23rd of September . had to call their cc on the 29th to know u my oder was drip at processing stage they said that my payment was not confirmed that I should sent evidence of payment to their mail which I did, after two day wait I called back only for them to tell me that my order has been cancelled cause of non payment. Anyone who has experienced such please advise me on how to recover my money as it stands now am no longer interested in buying d item but my money

LOZENGE:
I experienced something similar to urs. I ordered for a product and did a bank transfer the following day 23rd of September . had to call their cc on the 29th to know u my oder was drip at processing stage they said that my payment was not confirmed that I should sent evidence of payment to their mail which I did, after two day wait I called back only for them to tell me that my order has been cancelled cause of non payment. Anyone who has experienced such please advise me on how to recover my money as it stands now am no longer interested in buying d item but my money

that is a very risky thing o,,,bank payment!

just goto the nearest pickup station to you.

RobinHez:

Was the payment acknowledged by Jumia? U knw that bank thingy is risky in Naija...

If the payment was not confirmed I don't think their CC will call me to confirmed what I ordered.

What I bought is up to 70k... This is not a joking matter ooo

onajo2000:


If the payment was not confirmed I don't think their CC will call me to confirmed what I ordered.

Na...its not like that!

They call you to 'confirm' the order you place not to confirm the payment. This is done to avoid 'robots' making orders!

onajo2000:
What I bought is up to 70k... This is not a joking matter ooo

Where do you live sir?

The annoying part is that after receiving my email to them and even acknowledge the mail since yesterday nothing has been done to say their part of the cancellation

RobinHez:

Where do you live sir?

Kaduna

RobinHez:

Na...its not like that!

They call you to 'confirm' the order you place not to confirm the payment. This is done to avoid 'robots' making orders!

My account was debited instantly

onajo2000:


My account was debited instantly

yeah...just like when u go to atm and u dont receive money....

all am saying, that was a risky thing to do, POD is available.

anyways, try visiting their pickup station here @Kaduna

City: ANGWAN RIMI
Address: No.3 suleiman crescent off alkali road, Angwan rimi (GRA)

RobinHez:

yeah...just like when u go to atm and u dont receive money....

all am saying, that was a risky thing to do, POD is available.

anyways, try visiting their pickup station here @Kaduna

City: ANGWAN RIMI
Address: No.3 suleiman crescent off alkali road, Angwan rimi (GRA)

I will go to my bank to confirm if they(jumia) have received the payment

onajo2000:


I will go to my bank to confirm if they(jumia) have received the payment

Great, then collect a form of evidence from theem u'd use @ their station

Doughyeenbae:
Pay on delivery all the freaking time... Works for me

As in!

RobinHez:

Lol.. Jumia does POD too

In few selected towns! but for Konga POD is nationwide that is why I prefer Konga.

I ordered a laptop battery for pickup at their surulere branch. I ordered a 8800mAh while they offered a 5200mAh which i rejected. It seems the seller brought the wrong one. I never knew they didn't have all the products in their stock.

From their mail and call today it seems the problem is from the seller and time of delivery, so they have no other option than to cancelled the order.
Am waiting for my money to be returned back to my account within 3-5 working days

I only ordered one of the previous items on POD, if they bring it fine if they don't no problem again

AdmiralDru:
I ordered a laptop battery for pickup at their surulere branch. I ordered a 8800mAh while they offered a 5200mAh which i rejected. It seems the seller brought the wrong one. I never knew they didn't have all the products in their stock.

Typical naija as usual we dont look for detail whenever we see eyes catching thing(things we love)(it happened to me once)

Here is the catch both Jumia n Konga always give info about suppliers of the particular item you want or do you think its coincidence seeing like 10 diff prices for a particular item.

What they have in store at present and they can vouch for is always with a tag ''sold by jumia or sold by konga''


So always us POD, its safe
you can use ATM on POD