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Vacancy: Category Manager – General Services / General Management And Administration / Business Manager ( General Management, Customer Acquisition & Marketing) (2) (3) (4)
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Business Manager ( General Management, Customer Acquisition & Marketing) by remolisa: 3:04pm On Oct 08, 2015 |
Position:Business Manager ( General Management, Customer Acquisition & Marketing) Location: Allen, Lagos Renumeration: 600,000 yearly+plus performance bonus Job Summary • Maintain and grow customer service base while Delivering consistent high quality care and service to customers Responsibilities: • Attend to customer Dry cleaning/laundry needs • Manage our Pickup and Drop off Services to customers • Communicate courteously with customers with telephone, email, letter and face to face • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants • Develop customer service procedures, policies and standards for your organization or department • Meet with other managers to discuss possible improvements to customer service • Interact with customers when they bring in their items to be cleaned • Advice customers on the best possible cleaning process for their garments/other articles and answer any questions they may have in relation to their cleaning needs • Handle financial transactions with customers such as preparing bills (tickets and receipts), daily account balancing etc. • Take customer's complaints and seek for proactive ways to resolve their concerns • Receive customer article or clothing or other goods to be cleaned, sorting, checking and booking such on the system Qualification • MUST have a minimum of B.Sc /HND/HND/OND • Must have at least 1 - 2 years experience in a Commercial Dry cleaning environment • Not more than 28 years of age by December 2015 Other Required Competencies: • Computer literate, able to use Microsoft office applications • Excellent communication/presentation skills • Fluency in English Language is compulsory • Confidence and character How to Apply Qualified candidates should send their application and CV's to: info@think360ng.com using the position applied for as the subject of the email. |
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