Customer Care Representative
Pro-Hub Global
Job Level

Fresh Graduate/Entry Level/Graduate Internship

Salary Range
₦120,000.00 to ₦140,000.00 per month

Industry
ICT / Telecommunications

Specialization
Telecommunications

Minimum Qualification
HND

Preferred Years of Experience
1 – 3 years

Available Slots
12

The Pro-Hub team of high-caliber professionals has a diverse mix of expertise and experience, from mobile financial services specialists to regulatory experts and economists and management consultants. Each member of the Pro-Hub team, however, shares a set of common traits: flexibility, passion, team spirit and a commitment to uncovering hidden opportunities and producing actionable impacts for our clients.



CURRENT OPENINGS

We are looking for passionate, pragmatic and creative candidates to fill this position below.



Graduate Customer Service Representative

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Responsibilities:

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Advise on company information.
Answer questions about products and services.
Act as the company gatekeeper.
Proffer solutions to customers query.
Attempt to persuade customer to reconsider cancellation.
Inform customer of new products and services.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.



Requirements:

Bsc or HND in any discipline.
Experience in customer service is an added advantage.
Good interpersonal skills.
Good communication skill (Spoken and Written)
Ability to work under pressure.

Candidate should address their application leter to Admin Manager and foward resum's to hr@prohubglobal.com

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