Nmobile operate a payments ecosystem connecting financial sector customers, Mobile Network Operators and businesses to their increasingly mobile consumers.
We are recruiting to fill the positions below:

Job Title: Call Centre Agent
Location: Lagos

Job Description
General Purpose:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports

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Job Title: Sales Representative
Location: Lagos
Reports: Directly to the Head of Marketing and Sales

General Summary

Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services.
Personally contacts and secures new business accounts/customers.

Core Functions

Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.

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Job Title: Marketing Officer
Location: Lagos

Job Description

The Marketing Officer oversees the company’s marketing campaigns both internally and externally and plays a key part in communicating the organisations marketing message.

Duties of the Marketing Officer include:

Preparing, planning and project managing the publication of all publicity material to maximise brand promotion
Creating marketing campaigns and working with the company's external PR agency to see them executed
Creating and developing new innovative ways to communicate the company message to their existing customers
Contributing to the annual sales and marketing plan
Planning and project managing marketing events and evaluating their success
Evaluating the effectiveness of all marketing activity
Developing and implementing an internal marketing programme
Supporting the marketing manager in day to day marketing activities
Plan, develop and deliver campaigns as agreed within timescales.

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Job Title: Network Engineer

Location: Lagos

Job Responsibilities

Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.

Job Duties

Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Secures network system by establishing and enforcing policies; defining and monitoring access.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Reporting network operational status by gathering, prioritizing information; managing projects.


Method of application

Click here to apply online