What do “Chartered” and CICRM mean?
The initials CICRM are the first letters of our official name – Chartered Institute of Customer Relationship Management. A Chartered professional is a person who has gained a level of competence in a particular field of work and as such has been awarded a formal credential by an organization in recognition. It is considered a status of professional competency, and the Chartered status is awarded mainly by professional bodies’ viz. Bar Council etc. and learned societies. Common in Britain and in the Commonwealth it has been adapted by organizations around the world. On acceptance, either as an Associate Member, Full Member, Fellow Membership, you will receive an appropriate certificate known as Chartered Customer Service Professional.

Educational Programme
The Institute will give an applicant credit for any marketing, customer service, public relations, business management and other related courses or work experience toward Institute accreditation. Any diplomas, degrees, or designations will be considered to determine membership status within the Institute. As your career develops and as additional courses are completed you may apply to have your status upgraded.
The Institute offers a comprehensive educational program in association with Chartered Institute of Management Specialist, USA and Customer Service Training Institute, USA an institution with over 30 years of experience in the educational field and a proven record of successfully helping thousands of ambitious people.


Customer Service Professionals come from a variety of backgrounds but unlike other professions, such as Accounting, there has been no formal industry body recognition. Anyone may call themselves customer service professionals but few have any qualification other than experience to prepare them for the role. Despite job titles such as customer service director, customer relationship manager, call center manager, manager - customer experience, national manager, customer satisfaction and consumer relations manager, few people holding these positions have any customer service qualifications. They come from diverse backgrounds - some have undergraduate degrees from a wide variety of disciplines, others have completed more generalized post graduate study such as an MBA. A significant component of Nigeria's customer service managers and professionals have no formal qualifications instead gaining considerable experience at a variety of levels in the organization before working their way up 'through the ranks'.


Professionals in other roles study their chosen discipline and then are recognized by their professional association. For example, despite studying a recognized accounting degree, an accountant is not 'Certified' or 'Chartered' until they have passed all the professional examinations of the Association of Certified Chartered Accountants (ACCA), Institute of Chartered Accountants of Nigeria (ICAN), Association of National Accountants of Nigeria(ANAN) worked through their professional body's course requirements and are recognized as qualified in the field. The Institute believes it is time Nigerian organizations treat service as importantly as finance.

Chartered Institute of Customer Relationship Management is working with interested organizations to develop trainings, assessment and certification programmes leading to Certified Customer Service Management Professional Certifications and it’s the only formal and internationally recognized “Chartered Customer Relationship Manager" designation.

It is time for all those in industries and the government sector with customer service management and leadership responsibilities to gain formal professional qualifications and for CEOs and human resource departments to insist on only employing customer service leaders recognized by CICRM's peak professional body for Customer Service – The Chartered Institute of Customer Relationship Management.

Written by: Samuel O. Masebinu, Esq.
www.cicrmglobal.org
Email: icrminfo@yahoo.com

What is the Definition of Customer Service?
There are many different answers to the question "What is customer service?" The following is a useful way to define customer service:
Customer service is how you deliver your product and service to the customer including the following:
• accessibility
• efficiency
• cost-effectiveness
• satisfaction

What is Customer Service?
A customer is anyone who is able to make a buying decision
A customer is anyone who determines your stay in business
A customer is anyone who loves your products or service or anyone who is interested in what you sell.
A customer is one whose perception of you is positive
The word “customer” is not limited to only people who purchase your items but include to a large extent the co-workers, clients and anyone else your organization has dealings with.

WHAT IS CUSTOMER RELATIONSHIP MANAGEMENT?
• Customer relationship is level of service satisfaction connection between the company and the existing customers.
• Customer relation is the approach to winning and retaining customers.
• Quality customer service is the orientation of all resources and all people in a company towards customer satisfaction.
• Customer service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer.

What is Customer Service?
Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
• The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest," according to Micah Solomon. Customer service can also refer to the culture of the organization - the priority the organization assigns to customer service relative to other components, such as product innovation or low price. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or proactively interview customers for feedback.
• From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

Other useful definitions are:
Customer service is about creating a relationship of trust and loyalty beyond the immediate interaction
It is what a company does to meet and exceed customer expectations
Customer service is a company-wide philosophy about understanding the customer and what they want and need
Customer service is the process of helping people find what they want during the entire transaction cycle
Customer service is the degree, to which a product fails to meet, meets or exceeds customer's expectations. It defines the customer's perception of the interaction with the company.

Written by: Samuel O. Masebinu, Esq.
www.cicrmglobal.org
Email: icrminfo@yahoo.com

What is CICRM?
Chartered Institute Customer Relationship Management (CICRM) is a United States of America non-profit making international professional examining body that exists to provide high quality, cost effective, internationally recognized and it’s also approved and granted a Corporate Charter by the Secretary of State of Nevada as a professional body and examining body in United State of America.

The Nigeria Chapter of Chartered Institute Customer Relationship Management (CICRM) formally known as the Institute Customer Relationship Management (ICRM) is a non-profit making international examining body that exists to provide high quality, cost effective, internationally recognized and it’s also established by Decree No. 1 of 1990 as a professional body and examining body in Nigeria and approved by the Federal Ministry of Education of Nigeria. We aim to solidify and enhance the career prospects of graduates in the job market.

CICRM is an international body for customer service provider seeking to develop and promote international service standards and professional excellence in customer relationship management. The institute is responsible for promoting best practices in customer service standards, professional certification and the National and International Service Excellence Awards.

CICRM International Head office is located in the State of Nevada in United State of America with the affiliates corporate offices in countries like Zimbabwe (Southern Africa) Nigeria, Cameroon, Ghana (West Africa) just to mention a few. The promoters have many years of experience in the areas of Customer Care/Services, Customer Relationship Management, Front Deck Officer, Call Center Management, etc. as a professional institute.

• Founded in the United State of America by Customer Service Professionals
• Represented in different countries
• More than 6,000 members and credential holders
• CICRM -Nigeria Chapter was established in 2009

What are CICRM Certifications?
• Certified Customer Service Professional®
• Certified Customer Service Manager®
• Certified Customer Care Professional®
• Certified Customer Care Manager®
• Certified Customer Service Consultant®
• Certified Customer Service Specialist®
• Certified Customer Service Organizational®
• Certified Call Centre Professional®

What are the CICRM Membership and its purpose?
Chartered Institute of Customer Relationship Management (CICRM) is an organization of customer service representative, customer service executives, customer service, customer relationship manager, customer care and client executives with members in US as well as other membership affiliate countries or any parts of the world. It promotes and supports interest in customer service and customer relationship management; encourages acceptable best practices of modern methods and procedures and gives recognition to the individual’s skills and practical experience.

Why Choose a CICRM Certification?
You may have seen or heard of other customer relationship management credentials.
What makes CICRM certifications special?

CICRM was the FIRST organization to offer credential specifically for customer relationship managers, and our certification program remains the global standard. Developed by practitioners for practitioners and representing our diverse global audience, CICRM certification gives you a service quality edge and advantage.

A CICRM certification is more than just passing an examination. Getting your CICRM certifications means that you have the knowledge to solve most common customer services problems.

- It proves that you know your stuff.
- Is the reason you get a job, keep your job or are promoted?
- Once you’re chartered, your organizations are more likely to succeed because:
- You have the skills and knowledge to make them successful.
- Earns more money
- Has an important qualification required by many companies
- Is always willing and able to teach others
- Is an important part of the Customer Relationship Management Community
- Runs success call centres, front desk office etc.
- Has the respect of her peers
- Enjoys CICRM benefits like training, seminars and professional networking

“When planning for a year, plant corn.
When planning for a decade, plant trees.
When planning for life, train and educate people.” – Chinese Proverb.

Register For The NTN ASSOCIATES Professional Training Courses in the Month Of May, 2016.

Digital marketing Fundamentals Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/digital-marketing-fundamentals/

CUSTOMER SERVICE TRAINING

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/customer-service-training-5/

Sales & Marketing Strategy Training

For More Information Visit: http://www.nigeriatrainingnetwork.com/events/sales-marketing-strategy-training/

EXCEL ESSENTIAL TRAINING

For More Information Visit: http://www.nigeriatrainingcourses.com/events/excel-essential-training/

Basic Strategic Management Training

For More Information Visit: http://www.nigeriatrainingcourses.com/events/basic-strategic-management-training/

Call or WhatsApp: +23408185588772,+2348170103366 or Email: training@nigeriatrainingcourses.com

View all other training courses on our websites….
www.nigeriatrainingcourses.com I www.nigeriatrainingnetwork.com

CISMINFO:
What is CICRM?
Chartered Institute Customer Relationship Management (CICRM) is a United States of America non-profit making international professional examining body that exists to provide high quality, cost effective, internationally recognized and it’s also approved and granted a Corporate Charter by the Secretary of State of Nevada as a professional body and examining body in United State of America.

The Nigeria Chapter of Chartered Institute Customer Relationship Management (CICRM) formally known as the Institute Customer Relationship Management (ICRM) is a non-profit making international examining body that exists to provide high quality, cost effective, internationally recognized and it’s also established by Decree No. 1 of 1990 as a professional body and examining body in Nigeria and approved by the Federal Ministry of Education of Nigeria. We aim to solidify and enhance the career prospects of graduates in the job market.

CICRM is an international body for customer service provider seeking to develop and promote international service standards and professional excellence in customer relationship management. The institute is responsible for promoting best practices in customer service standards, professional certification and the National and International Service Excellence Awards.

CICRM International Head office is located in the State of Nevada in United State of America with the affiliates corporate offices in countries like Zimbabwe (Southern Africa) Nigeria, Cameroon, Ghana (West Africa) just to mention a few. The promoters have many years of experience in the areas of Customer Care/Services, Customer Relationship Management, Front Deck Officer, Call Center Management, etc. as a professional institute.

• Founded in the United State of America by Customer Service Professionals
• Represented in different countries
• More than 6,000 members and credential holders
• CICRM -Nigeria Chapter was established in 2009

What are CICRM Certifications?
• Certified Customer Service Professional®
• Certified Customer Service Manager®
• Certified Customer Care Professional®
• Certified Customer Care Manager®
• Certified Customer Service Consultant®
• Certified Customer Service Specialist®
• Certified Customer Service Organizational®
• Certified Call Centre Professional®

What are the CICRM Membership and its purpose?
Chartered Institute of Customer Relationship Management (CICRM) is an organization of customer service representative, customer service executives, customer service, customer relationship manager, customer care and client executives with members in US as well as other membership affiliate countries or any parts of the world. It promotes and supports interest in customer service and customer relationship management; encourages acceptable best practices of modern methods and procedures and gives recognition to the individual’s skills and practical experience.

Why Choose a CICRM Certification?
You may have seen or heard of other customer relationship management credentials.
What makes CICRM certifications special?

CICRM was the FIRST organization to offer credential specifically for customer relationship managers, and our certification program remains the global standard. Developed by practitioners for practitioners and representing our diverse global audience, CICRM certification gives you a service quality edge and advantage.

A CICRM certification is more than just passing an examination. Getting your CICRM certifications means that you have the knowledge to solve most common customer services problems.

- It proves that you know your stuff.
- Is the reason you get a job, keep your job or are promoted?
- Once you’re chartered, your organizations are more likely to succeed because:
- You have the skills and knowledge to make them successful.
- Earns more money
- Has an important qualification required by many companies
- Is always willing and able to teach others
- Is an important part of the Customer Relationship Management Community
- Runs success call centres, front desk office etc.
- Has the respect of her peers
- Enjoys CICRM benefits like training, seminars and professional networking

. How much is required for each the certified programs and what is the duration. Where are your offices in Lagos and Port Harcourt. My sisters wants to enrol as soon as possible. Better still drop your phone number so can contact you. Thanks

please kindly reply to the above question