Angel1977:
JUMIA is indeed an online retailing fraud!! How else would explain buying an item, finding out that it is faulty and you are told that there is nothing they can do about I bought an HP Slate 6 Voice Tab ( ₦ 21,990.00) and it turned out that no SIM could work on that phone. I have called all their customer care lines, all numbers ring out on the line dedicated for returns. I went to two of their pick up points in Abuja and I am told that there is nothing they can do about, not even assisting getting across to their Lagos office! Both ends said that anything bought on BLACK FRIDAY cannot be returned!! @JumiaNGHelp This is coordinated online retailing 419!

Thunderlicious:
Of course, it is called BLACK FRIDAY SCAM. Anything u buy on dat day is strictly on a non-tested and OYO basis.

Angel1977:
JUMIA is indeed an online retailing fraud!! How else would explain buying an item, finding out that it is faulty and you are told that there is nothing they can do about I bought an HP Slate 6 Voice Tab ( ₦ 21,990.00) and it turned out that no SIM could work on that phone. I have called all their customer care lines, all numbers ring out on the line dedicated for returns. I went to two of their pick up points in Abuja and I am told that there is nothing they can do about, not even assisting getting across to their Lagos office! Both ends said that anything bought on BLACK FRIDAY cannot be returned!! @JumiaNGHelp This is coordinated online retailing 419!

Angel1977:
JUMIA is indeed an online retailing fraud!! How else would explain buying an item, finding out that it is faulty and you are told that there is nothing they can do about I bought an HP Slate 6 Voice Tab ( ₦ 21,990.00) and it turned out that no SIM could work on that phone. I have called all their customer care lines, all numbers ring out on the line dedicated for returns. I went to two of their pick up points in Abuja and I am told that there is nothing they can do about, not even assisting getting across to their Lagos office! Both ends said that anything bought on BLACK FRIDAY cannot be returned!! @JumiaNGHelp This is coordinated online retailing 419!

olorioma:



I should have Known

I am totally disappointed in the way Jumia has handled my order since the Black Friday event.
I bought 7 items, one of which was a blender / juicer of N5, 800.When my package arrived, it was a pair of female sandals!
As i write, i have only received 4 out of the 7 items I ordered and so, I am no longer interested in paying for the others..
My husband has called the customer care line and was told there would be no refunds. I DO NOT need a refund! just send me my item (which has been paid for) or pleeease make my day and not send it by the end of this week. Watch me sue you for your last Naira.

kuti10:


I bought a phone Samsung S4 that had issues and it was repaired with even follow up calls. i suggest you call 07006000000 or mail service@. You will be attended to promptly

JumiaOnline:


Hi, we are really sorry for your experience. Please, kindly give us your order number so we look into this as soon as possible. Awaiting your response. Thank you!

Doctorflaky:
I will suggest you go to their twitter handle and post your complain, they will attend to you fast . Do not send direct message because they will request you do so. I with complains on twitter when I had issue with my Tab. I will suggest you do the same.

kuti10:


I bought a phone Samsung S4 that had issues and it was repaired with even follow up calls. i suggest you call 07006000000 or mail service@. You will be attended to promptly

chachanga:
OP, come and share your testimony once they resolve your issue o

fashyomi:


You guys should be fair. This guys have only been in Nigeria for a couple of years. Black Friday wassn't a scam, I am living witness. I got most of the items I wanted and even PS4 at 45% discount. I doubled the checked the prices with items with other stores. Jumias Black Friday was the best this year. Besides they are better than Konga. Those ones are just occupying the ecommerce space with nothing to offer.

dunnijayz1:
I know sabi why una like to dey bad mouth good things like this. I bought perfumes, a phone and dresses worth almost N100,000 at very good discounts. If you missed their flash sales deal with it. They cannot satisfy everybody. They re still the best in Nigeria.

Angel1977:

t
My guy, let us wait until any of the products you buy should have any issue, it is then I will truly see whether or not you will declare if you are a living witness! And what made you think they are better than Konga? I was at one of their pick up points and a customer was complaining about their service and compared to his experience with Jumia with that of Konga. He stated that Konga is much more better than Jumia. I have bought things from Yudala and the ones that had issues, they took back without long stories. Or do you work for Jumia?

adewumiopeyemi:
NIGERIA CAN NEVER BE SAtISFIED ALL DE WANt IS AWOOF........ rember before u got d item de told u no return .. hope u no dat

adewumiopeyemi:
jumia still d best online retail iin nigeria .. all d rest are behind ....... i work in jumia and am telling u d fact still d best