Dear all,
I think it's high time we hold our banks accountable for the poor service rendering to their customers.
I was convinced by a GTB marketer sometimes last year to move my fund to them for better service delivery of which reverse is d case since I moved my fund to the bank.
3 weeks ago, I applied for a new atm card due to d fact that d existing one was not working. It took me 4 hours on queue to get to d CUSTOMER service desk despite having just 8 people in front of me. Despite that their staff would still abuse u for complaining about their service delivery.

Eventually I was attended to and was given 5 working days to pick my card. Since then have been to GTB for about 3 times to pick my card but couldn't after spending at least 2 hours in the bank without any hope of getting d CUSTOMER service agent to attend to me coupled with d fact that I also work in an office too and d need to get back to work.
I began to wonder if am d only one experiencing this, though have made up my mind to move my fund another bank before d end of the year.
I think it's high time our bank should start giving respect and value to their retail customers d same way they do to their high net worth client.