Are you looking to buy brand new inverters and batteries with supposed one year warranty to help power your home. I will advise you stay very far away from Luminous Products sold through Wandel or any of their distributors except you know them personally or you like the one chance bus.

Personally, I am a fan of dealing directly with companies or their recommended distributors so you can hold them responsible when things go wrong, but my experience with these people especially the attitude from their Port Harcourt office has taught me a major lesson. Ihave taken it upon myself to educate potential victims from falling into the clutches of this people and their warranty scam.

Most Luminous batteries are known to last just under six months in quality before they develop some sort of fault. So I was not surprised when all of a sudden, out of the blues, my two batteries could no longer hold more than 2 hours of electricity combined at full charge. Since I was covered by warranty, I wasn't too concerned. I called them to check out the batteries and they sent someone after a couple of days. To my utmost shock, the engineer spent time in my house and claimed the batteries were reading fine.
How can two batteries lasting less than 2 hours be fine. From lasting over 12 hours, I suddenly had 2 batteries that was lasting just 2 hours.
As far as they were concerned, the batteries were fine and so needed no replacement and they were to continue to be fine until such a time, when their engineer with his own voltmeter got a different reading on said batteries. So even now, when the batteries are lasting less than one hour, they are still fine because according to them this is the standard from Luminous India and replacement of batteries was premised on it failing the voltmeter test rather than the number of hours it provided to you on full charge.

This so called standard was not spelt out when they were chasing my money and pressing to make a sale. What is warranty to me, if I hold on to a useless product , which is obviously useless to me and no longer providing service but to you is working fine because your obviously tampered with or unintelligent voltmeter is getting good readings from a obviously crashing batteries.

Guess what, I was not alone as I watched other customers come with exactly the same issue and get exactly the same response as I did.

For me, I will go ahead and try to get another product from a different company but I felt it will be my civic duty to warn intending buyers to stay away. Trust me, if you are like me, you will end up spending more on a different and better product and regret ever being fooled by scammers like these

You can approach this consumer protection governmental agency. I've forgotten their name, search the internet. They should be about to help.

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