FINCA is a leading international Microfinance Institution offering financial services and products to small scale businesses that have been turned down by traditional banks, so that these businesses can start, grow, and diversify with resulting increases in family income, nutrition, employment and well-being.

We are recruiting to fill the position below:

Service Desk Analyst (SDA)

Job Type Full Time
Qualification BA/BSc/HND
Job Field ICT / Computer

Job Description

FINCA is recruiting for an experienced, motivated and hands-on Service Desk Analyst (SDA) to join FINCA Microfinance bank Limited, Owerri Nigeria. This is an officer position with a direct reporting line to the Information Services Manager or as may be assigned, and is responsible to effectively manage calls, incidents and order to ITIL standards in order to resolve technical queries.
The Service Desk Analyst is responsible in providing support to customer raising issues with IT and ability to learn technical concepts quickly in order to deliver world class customer service.

Qualifications and Experience

Bachelor degree in Computer Science or equivalent
Minimum of 1-2 years work experience in help desk and utilization of telephony.
Proven ability in effective communication.
General experience in office to maintain organization and efficiency at B3 level.
Experience of performance development.
Knowledge of time management and need for prioritization.
Method of Application

To apply for this position, go to http://jobscholar.com.ng/new-career-opportunity-at-finca/