Service Strategies Customer Service Certification & Training

Certified Service Representative (CSR)
This certification is for entry level graduates. This connects them with the work environment and helps them understand the basics of how to handle and exceptionalize the service given to a customer. This fully equips them for the job in terms of dealing with both internal and external customer.

Who Should Attend
• Customer service representatives
• Fresh graduates
• Corpers
• Job seekers
• For people who want a refresher course in Customer Service.



 Certified Service Professionals (CSP)
This certification is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates. By earning the professional certification in customer service, candidates can demonstrate their knowledge and skills in work areas that employer’s value, and exhibit commitment to professional growth.


Who Should Attend
o Customer service representatives
o Customer service officers
o Customer service executives
o Marketers
o Sales Representatives and Executives
o Business development executives
o Call coordinators and service dispatchers
o Anyone in contact with a customer


 Certified Support Professionals (CSP)
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction is derived from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge and many more problems faced by technical support professional then proffer effective solutions.

Who Should Attend
• Supervisors
• Team leads
• Bank Operations Staff
• Technicians
• Architects
• Any members of the organization that interact with customers

With 20 years experience in revolutionizing Customer Experience Management, Service Strategies Corporations USA transforms Customer Experience insight into real-world action, offering employees,organizations, companies,corporations and brands the tools,education, knowledge and leadership they need to become fully-and truly-customer centric through their certifications.

Cedars&Oaks Consults is the sole licensee of Service Strategies Corporation Certification in Nigeria

New Class Start:February 6, 2016
Time:10am Prompt
Mode of Training
* Online training
* Class room training (Lagos, Port Harcourt & Abuja only)
Duration: 3 weeks
* weekends (Saturday only)
* weekdays class (Tuesday & Thursday)

Fee: (Contact us)
* Installment Payment allowed

Inclusions:
* Knowledge packed interactive class
* Comprehensive course material
* Certification Certificate
* One of our BEST trainers
* Lunch and refreshment

Enquiries
Call: 08162314354,08134099411
Email:info@cedarsandoaks.com
www.cedarsandoaks.com