In a record $12 billion deal, Europe’s largest entertainment group, Vivendi of France, has reportedly won the race for Zain Africa with a reported bid of $12 billion, according to a Kenyan daily.

According to The Daily Monitor, reports are that “although officials at both companies and their transaction handlers declined to confirm the deal, sources familiar with the transaction said it had been recently completed, clearing the way for a new owner for the local operation”.

How the event will affect the current outsourcing arrangement partly handled by HRIndexx is yet to be known. In any case, as events unfold, I will keep the house posted. But a SURE bet is that there is bound to be a major management shake-up which may have favourable or adverse impact on existing agreements and processes. Including the recruitment of Call Centre Agents

For those of us who are awaiting invitation for call centre training, I will encourage everyone to avoid panicking and undue speculations, a things will take their natural course. The only thing that, if said, will not amount to undue speculation is that there is bound to be another change of name. Maybe to "Totfulguy Networks". I wish us the best.