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Job At Jumia by twinsmy: 11:06am On Apr 18, 2016 |
Jumia is Nigeria’s no. 1 online retailer was established in May 2012 with the aim and vision to become the one-stop shop for retail in Nigeria with implementation of best practices both online and offline.Initially starting with 3 employees, Jumia presently has a staff strength of 1000 young and entrepreneurial Nigerians including our 150 man strong customer service team available 7 days a week.Jumia is the largest online retail store in Nigeria.Deliveries to all 36 states in Nigeria. At inception we did an average delivery time of a week, today we do, on average, delivery in 1-5 days. Jumia set-up the 1st e-commerce academy in Nigeria, the Jumia Academy, building young entrepreneurs pioneering various aspects of business in Nigeria Fleet Training and QA In Charge State:Lagos KEY COMPETENCIES AND SKILL • To do qualitative and quantitative research on the training needs of driver team • To develop and improve content material for driver training • To conduct over the weekend trainings in full batches • To conduct role plays and focused group discussion in small batches everyday • To prepare and evaluate the progress of drivers at an individual level • Control and monitor driver customer communication to ensure good customer experience. • To contribute in OPS process and planning with a focus on driver needs and customer experience • Regular and consistent feedback activities / mechanisms to ascertain the service levels of 3rd Party Logistics providers and encourage improvements. • Reiterate on Values of Jumia/ Kaymu at all level & Minimum of 1 year experience in mass training • Have a customer-centric attitude with patience to deal with people related issues • Bring empathy to the table and champion the causes of drivers in the organization • Liaise with Hub Managers and dispatch team • Should have the ability to work within set timelines in a constantly innovative workplace. • Can work with little supervision. • Candidates should be familiar with use of MS Word, MS Excel and MS Outlook. ACADEMIC QUALIFICATIONS • A degree holder from a recognized Institution. • 2-3 years’ experience in the area of Logistics / Customer Service / Account Management. • Applicant must be process oriented and analytical, must have experience in fleet training and must have handled teams. • Experience in Supply Chain Management in online or offline retail formats / FMCG companies is a plus. Click and apply:http://twinsjob.com/job-jumia/ |
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