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Nairaland Forum / Science/Technology / Phones / Visafone Customer Migration. Swap Your Visafone Sim To Mtn (1365 Views)
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Visafone Customer Migration. Swap Your Visafone Sim To Mtn by kingjizzy2(m): 7:55am On Apr 21, 2016 |
Hello Peeps, you can now swap your Visafone lines for GSM
enabled one. You still have your same numbers, same
Visafone and access to 160millions Nigerians with a wider
coverage. For details on migration, please visit
www.visafone.com.ng
What is Visafone Customer Migration?
Visafone customer migration is a simple process of
migration that allows all VISAFONE numbers work on the
MTN network and function as a GSM service.
As a Visafone customer, why do I need to do this customer
migration to MTN?
You will be required to perform the migration because
VISAFONE is now owned by MTN and all VISAFONE lines
now be powered MTN.
Will I be required to change my number?
No, you are not required to change your number. Your
VISAFONE number will be retained on the MTN network.
What will happen to my tariff plan for data or voice?
All tariff plan and data bundle packages will remain unique
to VISAFONE.
Where can I go to do the SIM migration?
You can visit any MTN or VISAFONE Retail shops nearest to
you to perform the migration process.
How much does it cost to do the migration to MTN?
The Migration process and New SIM Card are FREE of
charge.
How long will the migration process take to be activated on
MTN network?
Migration process is instant but your line will be expected
to be active on the MTN Network within 24 hours of
activation.
Do I expect any further service distruption afterward as a
result of the migration?
No, we do not expect any further service disruption
however, if you do experience disruption for any reason, you
can always let our Customer Care Representatives know,
they will be glad to help you restore your service promptly.
What are the requirement for the migration process?
The following details will be required from you to validate
ownership of the line before a Migration is done on any
VISAFONE number
Duly filled Migration form (to be provided to customer on
visit).
An active VISAFONE MSISDN.
Three (3) frequently dialled numbers.
A Valid ID card – International Passport (Data Page),
Driver's license, National ID, Voters Card, etc.
VISAFONE SIM or Starter Pack/kits (Optional).
Last recharge and activation date (optional).
Can I send somebody to do the migration on my behalf?
No, you cannot. PROXY Migration process is not allowed.
My Visafone SIM card is lost or stolen but I know the
number, I want to do Visafone migration to MTN, what do I
do?
Your VISAFONE SIM card is a requirement for you to do
VISAFONE to MTN MIGRATION, however, we will be
required to do a strict security check of other details on the
line before your Migration can be considered. This is at the
discretion of the customer care representative and based on
your response to all security details.
What do I do if I don't have a valid ID?
It is very important you have a valid ID as specified,
however, you may be required to provide a sworn court
affidavit to be further validated with your SIM registration
detail available on VISAFONE SIM registration database.
Will I be able to retain my services on MTN?
Yes, you will be able to access and retain your service. MTN
GSM network support both Voice and Data services.
What will happen to my Visafone airtime balance after the
migration to MTN?
You will not be able to retain your airtime balance, however
you will be duly compensated after your SIM migration is
done.
What will happen to my Visafone data balance after the
migration to MTN?
You will not be able to retain your data balance, however
you will be duly compensated after your SIM migration is
done with the appropriate validity period.
Will I be able to subscribe to MTN product & service once
the migration process is completed?
No, you will only be able to subscribe to only Services
designed for VISAFONE customers for Voice and Data. MTN
VAS services will be available for all Visafone numbers.
Do I have to perform SIM registration?
Yes, to be sure we have your full details on our system in
compliance to regulatory requirement.
Since Visafone SIM are CDMA compatible, will my existing
CDMA devices or handset work with the MTN SIM?
No, MTN SIMs will only work with a GSM compatible device
or handset. However, some CDMA devices or handset are
compatible with GSM SIMs.
How do I know if my CDMA device or handset is also
compatible with GSM SIM?
This is dependent on the type of device or handset you
have, however, you can check the network options on the
device or handset to select available network support
options.
Will MTN provide me with a GSM compatible device?
MTN will not be providing you a GSM compatible device,
however, MTN has made adequate provision for a
substantial airtime bonus compensation into your line after
migration.
How can I get a GSM compatible phone to buy?
We have range of phones/handsets available in-store to
buy. The Customer Care Representatives will be glad to
assist you to make the best of choice.
How do I have access to MTN product and service details?
The Customer Care Representative will also be available to
assist you but for quick and details access to Visafone
Product and Services, you can visit: www.visafone.com.ng
If I need service support and I need to speak to a customer
care rep, what do I do?
To speak to a customer care representative, simply dial 222.
You will be assisted.
What time of the day can I call 222?
The 222 helpdesk works 24hours, 7 days a week. You can
call at your most convenient time and be sure you will get
help.
I have a Visafone recharge vourcher(s), will I be able to use
it after migration to MTN?
No, you will not be able to use your VISAFONE recharge
voucher on MTN.
Which recharge airtime vouchers will I be able to use after
migration to MTN?
You will be able to recharge with MTN recharge cards (VTU
or Logical or Physical recharge voucher).
What airtime value will I get if I rechage with MTN voucher?
You will get same value of any denomination purchased.
Will I be charged based on MTN service tarrifs?
No, you will be charged based on Visafone product and
service tariff plans, remember you will retain your Visafone
tariff and remains as Visafone line.
What code will I use to recharge?
You can simply dial *555* Recharge pin # and Send.
What code will I use to check my airtime balance?
You can simply dial *556# and send.
How do I check my bonus airtime balance?
You can simply dial *559# to check your bonus.
Once I swap my line to MTN, will I be eligible to port my
number to any other GSM network provider anytime?
No, Visafone line will not be able to do porting.
After swaping to MTN, if I don't use my line for a period of
time will I be disconnected?
Yes, we operate in accordance to NCC guideline to discount
all dormant lines within a period of 90 days but not more
than 120days off the network.
What do I do if I travelled for a long period?
You can subscribe to our product called "keep my number",
which allows you extend your dormancy period for you to
1year.
How do I subcribe to that and what does it cost?
You can simply dial *365*1# OR SEND KMN to 36500. This
service cost N500.00 yearly.
Will I be able to take part in any MTN promos and free offers
once swapped to MTN network?
No, you may not be eligible to take part in any MTN promos
except promotion targeted at Visafone customer.
Will my network reception still be restricted to only where
Visafone has network coverage?
No, you will have access to MTN extensive network
coverage Nationwide.
What other benefit do I enjoy for migrating to MTN
Below are some benefit you will enjoy:
You will now have access to use your Visafone line
wherever MTN network is available.
Access to over 160 million MTN customers.
Expanded access to MTN wide roaming partnership.
You will retain your MSISDN and Tariff plans.
You will have access to be served at all the over 400 MTN
service touch point nationwide.
What are the current voice and data plans available?
See below data and voice plans. More enriching tariffs
maybe available soon
Voice Plans
Talk Smart
A package that enables customers call at an affordable rate
of 10k/sec and 20k/sec for on-net/off-net calls
respectively.Customer pays N5 daily rental fee and is
expected to dial *444*127# to migrate.
Super 10
A tariff plan that enables new and existing customers make
calls to all networks at 10k/sec with a daily rental fee of N5.
Customer pays N5 daily rental fee and simply dial
*444*132# to migrate.
Super 11
A unique tariff plan that enables new and existing customers
make calls to all networks in Nigeria at 11l/sec with the 1st
minute of the day at 15k/sec. Customer simply dials
*444*133# to migrate.
Liberty
A unique plan that offers customers more value for money
with calls as low as 12k/sec to all networks with the 1st
minute of the day costs 25k/sec. Customer simply dials
*444*137# to migrate.
Power 2.0
A fixed wireless plan that enables customers make on-net
calls at 10k/sec and off-net calls at 18k/sec. International
call to US, Cananda, China and UK fixed cost N8/min while
customers simply dial *444*128# to migrate.
Data Plans, Description Cost, Validity, Short Code
150MB:
449
1 day
*444*651*MDN#
100MB:
500
7 days
*444*657*MDN#
200MB:
1000
30 days
*444*813*MDN#
2GB:
2000
30 days
*444*586*MDN#
4GB:
3499
30 days
*444*812*MDN#
10GB:
5999
30 days
*444*652*MDN#
13GB:
7499
30 days
*444*656*MDN#
15GB:
9999
30 days
*444*653*MDN#
20GB:
12999
30 days
*444*654*MDN#
26GB:
15999
30 days
*444*655*MDN#
How do I migrate to other package on Visafone line?
Simply dial the designated short codes e.g. (*444*package
code#). |
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