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Jobs At Contact Solutions Limited (consol) by ajiolaoluwa(m): 11:25am On May 20, 2016 |
Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements. Position: Contact Centre Agent Job Type Full Time Qualification BA/BSc/HND Job Field Customer Care Job description Job Duties/ Responsibilities/ Accountabilities Handle customer complaints or enquiries via telephone, emails or text messages. Provide customers with needed information and support Make outbound calls. Receive inbound calls Ensure that customers/callers are satisfied. Gather information from customers.. Consistently ensure call(outbound/inbound) quality Contributes to team effort by accomplishing related results as needed. Exhibiting competent product Knowledge. Promote good listening skills. Manage length of calls. Utilize computer technology to handle high volume of calls Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction Adherence to call script and call centre policies. Compile reports. Professional Qualification: Relevant Contact Centre Operations certification QAI Certified Contact Centre Agent Desired Skills and Experience Communication (Hausa Language and English) PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing Excellent Communication Skills Customer Service Skills Excellent Telephone Etiquette Listening Skills Method of application Click the link below for full info on how to apply http://jobscholar.com.ng/jobs-at-contact-solutions-limited-consol/ 1 Share
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Vacancy At Lextorah Limited / Garden Extract Limited Graduate Trainees Programme 2016 / Pls Who Knows 3rd Floor Sijuola Building, Dugbe, Ibadan
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