Mtn have successfully gone into exile totally, imagine you calling mtn costumer care service and they will give you fake informations, is it that they do not know what to say or that mtn is tired of employing new and eligible staffs, confusions taking all over the air when speaking with customer care. Mtn should try in as mush as possible they can to fix in their problems before it gets worst.

One word... Outsourcing. Our Telecos have sold their souls to Huawei (China) and to all these crap local customer service companies.

I once called an MTN customer care agent and he was EATING.

My advice is this: if u want good customer care, use their twitter channel (@MTN180) or use their Web channel via their website. 180 is a shambles now.